Jump to content
Swissengineer

BIG ISSUE! Cura 4.0 Not Lauching

Recommended Posts

Posted · BIG ISSUE! Cura 4.0 Not Lauching

Hello everyone,

I am having a lot of issues this past days, Cura suddenly is not launching anymore,

I was running the v3.6 then it happen I don't know why,

same issue with another colleague,

then I tried updating to the 4.0, same issue,

then tried in admin mode, same issue

then erased the Appdata cura 4.0 folder, and it worked, but just a few times, then stop launching again.

We also tried reinstalling also....

I saw some posts with the same issues since January or before... Same thing on some french posts....

We also tried compatibility modes...

 

PS: running win10, i7, latest graphic drivers etc...

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

How many screens do you have? There’s a known issue on some combinations of gpus and multiple monitors.

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

What I don't understand is the fact that my setup did not change since 2 years. And suddenly cura stop launching....

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

Go to %APPDATA%/cura/4.0 and remove cura.cfg

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching
1 hour ago, ahoeben said:

Go to %APPDATA%/cura/4.0 and remove cura.cfg

 

Just noticed that somebody else has the same problem as me.

 

Unfortunately I can´t find a file named "cura.cfg" on my machine......

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching
On 5/24/2019 at 10:08 AM, ahoeben said:

Go to %APPDATA%/cura/4.0 and remove cura.cfg

For now it solved the issue, I don't know for how long

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

I think as long as you make sure Cura is on the main monitor when you close it, it should be ok. 

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

and where did you find cura.cfg? There´s no such file in the above mentioned directory on my Win10 machine.....😲

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching
Just now, BigLebowski said:

and where did you find cura.cfg? There´s no such file in the above mentioned directory on my Win10 machine.....😲

Do you have the hidden files view option activated?

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching
3 minutes ago, Swissengineer said:

Do you have the hidden files view option activated?

 

yep

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

Press the windows key, and start typing the literal text (including %):

 

%APPDATA%\cura\4.0

 

Then press enter. This should open a new explorer window.

Share this post


Link to post
Share on other sites
Posted (edited) · BIG ISSUE! Cura 4.0 Not Lauching

yes it does, but there´s only 3 dirs and one file (packages.json)

 

and the 3 dirs are empty

 

Edited by BigLebowski

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

That would suggest that Cura 4.0 never ran successfully on your computer, which means that you do not have the same problem as Swissengineer.

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

The latest installation of 4.0 indeed never came up on my laptop. The previous one (also 4.0) worked for quite some time until it began to have problems. It started to come up sporadically, sometimes I had to start it 2 or 3 times until the GUI came up. In the end it didn´t come up at all anymore. That´s when I decided to do a reinstall which led to the current situation.

Share this post


Link to post
Share on other sites
Posted (edited) · BIG ISSUE! Cura 4.0 Not Lauching

Ok, then let's just assume your original assumption (someone having the same issue as you) was incorrect, and start over. Are there log files in %APPDATA%\cura ?

Edited by ahoeben

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

If they are both empty, then I can not help you; the crash seems to happen at a very early point. Perhaps @ghostkeeper or @nallath can help you.

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

Does running it as admin or with compatibility mode change anything? Also; are there virus scanners or firewalls active?

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

Yes, running it as admin works

And yes, there´s both running, both from Symantec

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

Hey guys just to report the issue happened again. Event removing the .cfg file did not solve, had to run in compatibility mode to solve for now...

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching
6 hours ago, Swissengineer said:

I will update to 4.1 see if it solves

same problem, had to run in windows 8 compatibility

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

Hi every one,

I got the same issue as you today.
Context: I plugged an additionnal screen while Fusion 360 and Cura were launched.

Actions done:
I uninstalled the v 4.0 then install the 4.1.. Pb still present.
Then I went to the folder were Cura.exe is (C:\Program Files\Ultimaker Cura 4.1), Clic right on Cura.exe and select 'Solve compatibility problems' from the menu.

Then I selected the option "try recommanded parameters"... After few seconds Cura 4.1 launched succesfully.

Hope this 'repare' will last and hope this will help you also.

  • Thanks 2

Share this post


Link to post
Share on other sites
Posted · BIG ISSUE! Cura 4.0 Not Lauching

Having the same issue.  Running 1 monitor on windows 10.  I've uninstalled and gone to reinstall (4.1) only it's not letting me install at this point:  "Can't write: C:\Program Files\Ultimaker Cura 4.1\Arcus.pyd" error message.

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!