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No materials on UM3 list

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Posted · No materials on UM3 list

Hi guys,

Can someone help? On my UM3 the material list has disappeared. Meaning that when I go to load a new material I can't select anything. There is no list. 


Its driving me nuts, it all started after the Um3 was bricked after the latest update.


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    Posted (edited) · No materials on UM3 list

    Any help anyone?


    I was told that as my product-id on the machine is 0 i need to login in via SSH in dev mode to set that properly.


    I have done it but the SSH keeps giving me this error.


    Traceback (most recent call last):
      File "/ulti_installer/configure_eeprom.py", line 24, in <module>
        eeprom = EEPROM()
      File "/ulti_installer/eeprom.py", line 22, in __init__
        self.__mac = binascii.hexlify(f.read(6)).decode('ascii')
    TimeoutError: [Errno 110] Connection timed out


    Can someone help? I need to use the machine for a project which i am already late on. 




    Edited by neo-ninja
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    Posted · No materials on UM3 list
    22 hours ago, neo-ninja said:

    I have done it but the SSH keeps giving me this error


    There's an older topic with the same error message, but i don't know how it was solved:



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    Posted · No materials on UM3 list

    Thank you. I'm feeling really let down by Ultimaker Team sadly. My printer was working fine before the update now it's screwed... 

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    Posted · No materials on UM3 list
    On 6/15/2019 at 2:31 PM, neo-ninja said:

    I'm feeling really let down by Ultimaker Team sadly.


    This forum is here for users to help other users. Occasionally Ultimaker employees monitor these forums but they do this in their own time so don't be disappointed when response time is slow. The official Ultimaker support is provided by your reseller and regional distributor.


    The traceback error you reported here is something I've never seen before. It indicates that the processor can't read the eeprom chip where the product-id and MAC address are stored. The only reason for this failing that I can think of is that the eeprom chip is broken. Perhaps this happened when you opened the printer to insert the SD card for the software downgrade.


    Contact your local reseller / distributor. They will have to replace the Olimex CPU board.

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