[UMS5] Unable to update firmware

[JM700042 0]

Hello Ultimaker Community,

 

Our UMS5 is currently running 5.1.93.20190313 and we are attempting to update to the intermediate firmware version (5.1.94) and we are unable to. We would download the two files required (.tartar and .tar.xz.sig) and place them in the root directory of our USB Flash Drive and when we went into Gear Icon -> Maintenance -> Update Firmware on our UMS5, it would show a blank screen even though we have the files in the root directory of our drive as it is plugged in. Is there anything I can do to fix this problem? Perhaps a missing update in between?

[johnse 31]

What is the format of the USB stick? It probably needs to be FAT 32. Try reformatting, add the files and try again.

 

NOTE: this is just general guidance. I don’t have an S5, nor have I ever done the USB firmware update...

[JM700042 0]

8 hours ago, johnse said:

What is the format of the USB stick? It probably needs to be FAT 32. Try reformatting, add the files and try again.

 

NOTE: this is just general guidance. I don’t have an S5, nor have I ever done the USB firmware update...

We have tried 2 different USB Flash Drive formats, consisting of NTFS and FAT 32. Neither have worked. We are also unable to connect to a network.