both print heads exceed expected values

[jweiland1 0]

My active leveling fails every time.   I adjusted the plate height so that is at least 14 mm between the lowest nozzle and the glass plate.   When I got a manual level--- the plate boundary is still 14 mm.

Also in the right nozzle is lower than the left not sure that's a problem

 

[Enigma_M4 119]

Hi,

 

assuming you use an UM3?

 

The 14mm are needed not between the nozzle and the glass plate, but between the underside of the heat bed and the upper side of the build plattform (base plate).

The distance nozzle - glass bed should be manual levelled using the calibration card.

 

Regards

[Fishkill 0]

I am seeing same issue. Everybody keeps saying fun active leveling.... Where is that in menus? 

[johnse 31]

System->Build Plate->Active leveling.

 

https://ultimaker.com/en/resources/23127-build-plate-leveling