Stuck in cooldown (latest S5 frimware)

[Link 10]

I just updared my S5 firmware and the first print ended and just sat there in the cooldown phase with the print head a short way above the print

@CarloK please help

I selected skip cooldown, then the next print went haywire !, it dragged the nozzle accorss the bed after the level procedure and then the bed just dropped all the way to the bottom and failed !!!!, the software effectuvly crashed, never seen this before

 

any ideas, can i roll back firmware ?

 

Also i updated my Mac to Cataylina, but cant see how this would affect the slice and the end of the print ?

 

Edited Friday at 01:51 PM by Link

[Link 10]

also, when its sitting in the cooldown phase, print core 2 heats up and then cools down !!!, someting is very wrong

 

then if i wait around 5mins the print head homes and the print finishes

 

Edited Friday at 01:46 PM by Link

[Link 10]

update, @SandervG suggested re-install the firmware, did it via USB this time, that seems to have fixed it, will check on a couple more prints.

 

Thanks to @SandervG !

[zungara 8]

I think they have I bigger problem. Today I got the air manager. The Air Manager was recognized with the new firmware but not configured. When you do I got an unspecified Error (E36) 

The downgrade of the firmware will work again, but with no air manager.....

[Link 10]

21 minutes ago, zungara said:

I think they have I bigger problem. Today I got the air manager. The Air Manager was recognized with the new firmware but not configured. When you do I got an unspecified Error (E36) 

The downgrade of the firmware will work again, but with no air manager.....

i am not sure you can downgrade the FW, is this possible ?

[fbrc8-erin 198]

18 minutes ago, Link said:

i am not sure you can downgrade the FW, is this possible ?

You can downgrade firmware if you have an older version saved on a USB stick.

[Link 10]

1 minute ago, fbrc8-erin said:

You can downgrade firmware if you have an older version saved on a USB stick.

i dont have the older version, is there somewhere to get those (incase it goes bad again)

[lrodriguez 12]

Ultimaker.com/firmware

Edited Friday at 04:52 PM by lrodriguez

[lrodriguez 12]

Your printer will also display this after certain conditions.
 

But just go into the update menu and it will be there.

[zungara 8]

since yesterday there is a "new" Firmware. And as you can can read in this forum the new one is the old one. Ultimaker makes a roll back to 5.2.11

[Link 10]

36 minutes ago, zungara said:

since yesterday there is a "new" Firmware. And as you can can read in this forum the new one is the old one. Ultimaker makes a roll back to 5.2.11

Not sure I follow, I wasn't prompted to do a update. I just reinstalled whatever UM gave me when I said install latest. Are you saying this is back to a older version ?

[Link 10]

This makes more sense now, I was on 5.4 and must have flashed 2.11 back, will check the version numbers later. Not sure why my printer didn't prompt me to roll back. 5.4 is badly Brocken. It dragged the print nozzle accross the bed and dropped the bed at high speed into the end stop !!!, That should have never been released !, Just lucky my printer isn't damaged !!