Stuck in cooldown (latest S5 frimware)

[Link 18]

I just updared my S5 firmware and the first print ended and just sat there in the cooldown phase with the print head a short way above the print

@CarloK please help

I selected skip cooldown, then the next print went haywire !, it dragged the nozzle accorss the bed after the level procedure and then the bed just dropped all the way to the bottom and failed !!!!, the software effectuvly crashed, never seen this before

 

any ideas, can i roll back firmware ?

 

Also i updated my Mac to Cataylina, but cant see how this would affect the slice and the end of the print ?

 

Edited October 11, 2019 by Link

[Link 18]

also, when its sitting in the cooldown phase, print core 2 heats up and then cools down !!!, someting is very wrong

 

then if i wait around 5mins the print head homes and the print finishes

 

Edited October 11, 2019 by Link

[Link 18]

update, @SandervG suggested re-install the firmware, did it via USB this time, that seems to have fixed it, will check on a couple more prints.

 

Thanks to @SandervG !

[zungara 8]

I think they have I bigger problem. Today I got the air manager. The Air Manager was recognized with the new firmware but not configured. When you do I got an unspecified Error (E36) 

The downgrade of the firmware will work again, but with no air manager.....

[Link 18]

21 minutes ago, zungara said:

I think they have I bigger problem. Today I got the air manager. The Air Manager was recognized with the new firmware but not configured. When you do I got an unspecified Error (E36) 

The downgrade of the firmware will work again, but with no air manager.....

i am not sure you can downgrade the FW, is this possible ?

[fbrc8-erin 217]

18 minutes ago, Link said:

i am not sure you can downgrade the FW, is this possible ?

You can downgrade firmware if you have an older version saved on a USB stick.

[Link 18]

1 minute ago, fbrc8-erin said:

You can downgrade firmware if you have an older version saved on a USB stick.

i dont have the older version, is there somewhere to get those (incase it goes bad again)

[lrodriguez 24]

Ultimaker.com/firmware

Edited October 11, 2019 by lrodriguez

[lrodriguez 24]

Your printer will also display this after certain conditions.
 

But just go into the update menu and it will be there.

[zungara 8]

since yesterday there is a "new" Firmware. And as you can can read in this forum the new one is the old one. Ultimaker makes a roll back to 5.2.11

[Link 18]

36 minutes ago, zungara said:

since yesterday there is a "new" Firmware. And as you can can read in this forum the new one is the old one. Ultimaker makes a roll back to 5.2.11

Not sure I follow, I wasn't prompted to do a update. I just reinstalled whatever UM gave me when I said install latest. Are you saying this is back to a older version ?

[Link 18]

This makes more sense now, I was on 5.4 and must have flashed 2.11 back, will check the version numbers later. Not sure why my printer didn't prompt me to roll back. 5.4 is badly Brocken. It dragged the print nozzle accross the bed and dropped the bed at high speed into the end stop !!!, That should have never been released !, Just lucky my printer isn't damaged !!

[Hudson 2]

On ‎10‎/‎11‎/‎2019 at 3:25 PM, Link said:

I just updared my S5 firmware and the first print ended and just sat there in the cooldown phase with the print head a short way above the print

@CarloK please help

I selected skip cooldown, then the next print went haywire !, it dragged the nozzle accorss the bed after the level procedure and then the bed just dropped all the way to the bottom and failed !!!!, the software effectuvly crashed, never seen this before

 

any ideas, can i roll back firmware ?

 

Also i updated my Mac to Cataylina, but cant see how this would affect the slice and the end of the print ?

 

With the new firmware I found that even if you select to skip cooldown,  you can not "confirm removal" of the print and move on with life untill the bed has cooled down to 59 deg.   This is a pain if you are printing with CPE and the bed temp is 110deg and the you about the print on the first layer and want to restart the print right away.  With previous firmware versions it was faster to powerdown and power up the printer to retain bed heat, but with the new firmware this too is not possible.  When the printer restarts, it still wants to cooldown.