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Ultimaker 2 Confusion / Problems

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I received my Ultimaker 2 recently and started off its life by having two issues (for which I submitted tickets that have not yet been responded to).

The first issue I had was that the bed was loose enough to puncture a hole in the box when it arrived and was chipped as a result (thankfully Makershed, from whom I purchased the printer at Maker Faire NYC, is sending me a new bed and replacement bed clip).

So I strapped the bed in place and continued with turning on the printer only to find my second issue: that I couldn't really use the interface on the front. The wheel spins and the on-screen menu adjusts accordingly, but is the wheel supposed to press in? I've tried everything I can think of, but I can't actuate any of the menu items... nothing works.

Any help on this second matter would be appreciated.

 

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Yes, push on the wheel to select an item.

On the bottom, you might want to remove the smaller cover which covers this assembly and see if there is a bad solder connection or hanging wire or something obvious near the encoder (the wheel is called an encoder).

 

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