auto bed level Error

[dubbsd 0]

My ultimaker S3 is less than a month old. and I am getting an auto bed level error at the start of the print

the first nozzle goes through the level and when the second nozzle comes down it gives me the error when it gets  within a 1/2"

of the plate it gives the error and stops.

 

see video below

Thanks

Dale

bed-level.zip

[Crystalvalen 3]

From the video, I don't actually think the first part of the level (with the Print Core in slot 2) is successful. It appears to be fairly far still from the print bed. In the active leveling process, the printer first measures and makes sure that the height difference between the nozzles is correct and then measures each part of the bed against itself to level it. To do this, the bed is raised until it touches the nozzle and it sets off a capacitative sensor inside the print head assembly. If the bed is too far away and doesn't touch the nozzle or trigger the sensor, the active leveling can not be completed.

 

The first thing I would try is a manual level of the build plate (under the gear panel on the left of the screen > Maintenance > Print Bed > Manual Level). If you still have the calibration card from the box, the process should be fairly straightforward; the printer will walk you through each step on screen. If the active leveling issue still persists after that, the issue may well be something else. Let us know what happens!

[dubbsd 0]

PROBLEM SOLVED!!

Tried  several things that Ultimaker support recommended.  And found out I had a bad print core.

Edited December 7, 2019 by dubbsd