5 hours ago, 3dprntz said:
Hi,
So what you're saying is that you see this screen, but the printer is not visible on digitalfactory.ultimaker.com?
Which firmware version do you have installed on your Ultimaker 3?
Could you send me the printer logs (exportable from the display to USB)?
Chris
6 hours ago, ctbeke said:
Hi,
So what you're saying is that you see this screen, but the printer is not visible on digitalfactory.ultimaker.com?
Which firmware version do you have installed on your Ultimaker 3?
Could you send me the printer logs (exportable from the display to USB)?
Chris
Yes, I try connecting the printer but I always reach this screen and I don't see my printer connected. I installed the most recent firmware a couple weeks ago. But, I'll get the logs and post them here when I get home.
Here are the log files. I also noticed in the past couple of days that the screen is split in half of the display. It goes away once I restart the printer. Is there a way to resolve that?
On 11/21/2020 at 5:10 PM, 3dprntz said:Ultimaker 3 Log files.zip 819.95 kB · 1 download
Here are the log files. I also noticed in the past couple of days that the screen is split in half of the display. It goes away once I restart the printer. Is there a way to resolve that?
Hi @3dprntz,
I've read through the log files and can't really find anything obviously wrong in them. There's not error messages related to the cloud connection. Furthermore in our cloud back-end logging I can see that the printer successfully connects. Could you try the following steps for me to see if it shows up on digitalfactory.ultimaker.com?
1) Remove the printer from your account (on https://digitalfactory.ultimaker.com/app/printers, on the printer tile menu select "remove from account")
2) Perform a factory reset on the printer (via the settings menu on the display).
3) Go through the connection flow again now that all software should be in a clean state.
4) If it still doesn't show up, please send me the logs again.
Regarding the display, it's best to contact first-line support at your Ultimaker reseller. It might be a firmware or hardware problem, and they are equipped with handling these scenarios.
Chris
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ctbeke 107
Thanks for uploading the logs, I have sent those do the firmware team so they can further investigate the WiFi issues.
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