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UMS5 Frozen After Firmware Update

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Posted · UMS5 Frozen After Firmware Update

Hello Friends, 

I am hoping someone can help me out.  I updated the firmware on my S5 last night. This morning it was on this screen.  I powered on/off the machine.  Same black screen with the ultimaker logo. I cannot access any menu options and the machine is not connected to my network.  It's essentially frozen on this screen. 


Any Ideas?






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    Posted · UMS5 Frozen After Firmware Update

    First, check if there are logs on that USB stick written last night. If so, save them somewhere; they might become handy.

    For how long did you power the machine off? 30 seconds is probably enough but in case you want to do it again, let it off for 5 minutes or so.

    If you have no success, repeat it with both printcores and the spool holder connector (NFC) removed.

    If it is still stuck at the same point, there is not much you can do and you should contact your reseller.

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    • 11 months later...

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