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S5 not seeing Material Station


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Posted · S5 not seeing Material Station

Hello,

 

We have just unboxed our S5 and installed the air handler and material station, neither of which is recognized by the device when fully assembled.  The air handler is not recognized even when it is plugged directly into the printer.

 

The printer came with firmware 5.4.6, and we installed the latest version, 5.4.27.  We have factory reset the machine several times and have plugged / unplugged everything and checked the cables, everything looks good from a physical connectivity standpoint.

 

Any suggestions on troubleshooting this peripheral challenge?

 

Thank you,

Amundsen-Scott South Pole Station IT Department

 

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    Posted · S5 not seeing Material Station

    Maybe it's an issue with the internal wiring to one of the connectors or something like this; most probably an issue where the community cannot help you. Please get in contact with your reseller for coordination of the next steps (if not done already).

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    Posted · S5 not seeing Material Station

    Hi @SouthPoleStation, could you provide me with a picture of how you have connected/wired everything together? I guess that would be the easiest and safest way to verify. Thanks! 

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