Jump to content
SouthPoleStation

S5 not seeing Material Station

Recommended Posts

Posted · S5 not seeing Material Station

Hello,

 

We have just unboxed our S5 and installed the air handler and material station, neither of which is recognized by the device when fully assembled.  The air handler is not recognized even when it is plugged directly into the printer.

 

The printer came with firmware 5.4.6, and we installed the latest version, 5.4.27.  We have factory reset the machine several times and have plugged / unplugged everything and checked the cables, everything looks good from a physical connectivity standpoint.

 

Any suggestions on troubleshooting this peripheral challenge?

 

Thank you,

Amundsen-Scott South Pole Station IT Department

 

Share this post


Link to post
Share on other sites
Posted · S5 not seeing Material Station

You only used the UMB out ports on both the printer and the Material Station and the UMB in port on the Material Station, right?

Share this post


Link to post
Share on other sites
Posted · S5 not seeing Material Station

Hi Dim3nsioneer,

 

Yes, we used the Out on the Printer and In on the material station, and then used the UMB out on the material station up to the air handler.

Share this post


Link to post
Share on other sites
Posted · S5 not seeing Material Station

And the normal spool holder is also not plugged into the NFC connector, right?

Share this post


Link to post
Share on other sites
Posted · S5 not seeing Material Station

Maybe it's an issue with the internal wiring to one of the connectors or something like this; most probably an issue where the community cannot help you. Please get in contact with your reseller for coordination of the next steps (if not done already).

Share this post


Link to post
Share on other sites
Posted · S5 not seeing Material Station

Hi @SouthPoleStation, could you provide me with a picture of how you have connected/wired everything together? I guess that would be the easiest and safest way to verify. Thanks! 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!