Jump to content

Ultimaker 2+ Feeder Malfunction Help


Recommended Posts

Posted · Ultimaker 2+ Feeder Malfunction Help

I inherited a UM2+ when we acquired another small company. I wiped it clean, lubricated, installed Cura 4.x on Win10, updated the firmware, and did an Atomic Clean. When I try to load the feeder I see no signs the feeder is functioning.


I squeeze the tension relief lever and load filament until it is visible in the tube, but the Move Material command doesn't move the material. I don't see or feel any sign the knurled feeder is rotating.


Any help appreciated, thanks!

  • Link to post
    Share on other sites

    Posted · Ultimaker 2+ Feeder Malfunction Help

    1) The most common error I think is that the gear that is on the shaft of the stepper slides off the shaft until it no longer meshes with the next gear.  Or other gearing issues.  Verify that the stepper is truly not moving and not making sounds (the noise is quite obvious when in MOVE mode if I remember right).  You can remove the top and bottom screw of the feeder without the stepper falling and you can learn a lot quickly.  Careful that the spring doesn't go flying - maybe set tension to lowest value (marker at top)



    2) Wires could be bad.  Especially check that the extruder (or something) is plugged into the extruder connector.  The board has 2 connectors for 2 extruders and make sure it's plugged into the lower numbered extruder (e.g. E0 or if there is an E2 then plugged into E1).


    3) If those pass then it's probably the controller board - stepper motors just don't fail - I mean I suppose it's possible but I've never heard of such a thing.  Plug it into the X axis connector to be sure and try to move it that way through homing procedure.  If E stepper still won't move then check wiring again - maybe wire is pinched under cover and broke or broke at the stepper housing.


    4) Finally - last resort - you need a new controller board.


  • Link to post
    Share on other sites

    Posted · Ultimaker 2+ Feeder Malfunction Help

    Let us know what you learn.  #1 was a known problem so you can probably get a replacement for free if that is the issue.  If you didn't buy this from a reseller you can get parts and tech support from fbrc8.com which is where your UM2 printer was assembled if you live in USA.

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 8 replies
    • Create New...