Saving print profiles before updating Cura

[mayhem 0]

I'm having an issue with Cura 4.0 opening. The splash screen loads then the program window pops up and just remains white and unresponsive. I've searched this issue an have tried compatibility mode, run as Admin, and deleting post 2015 versions of Microsoft visual C + +, none of which worked. I was going to try and uninstall and reinstall the current version, but I want to keep my profiles. Since I can't open the program, are they saved somewhere? Thanks for your help

[mayhem 0]

Also tried deleting qtshadercache

 

[EberleAl 0]

Hello,

in the marketplace, there are tools for updating for not to loose any confogurations. Install before upgrade (the actual version upgrade installs automatically). I don't need the versions 4.0-->4.1 and 4.1-->4.2: I uninstalled these manually.

What i don't know: upgrading for many versions!

-->You should leave the old version installed, only install the newest version. On my computer (mac) it works fine (-->rename the old version...).

 

Edited March 4, 2020 by EberleAl
Text improved, error correction

[mayhem 0]

I can't use Marketplace, because the program will not open

 

[EberleAl 0]

Hello, can you try this:

export the profiles?

 

Edited March 4, 2020 by EberleAl

[mayhem 0]

4 minutes ago, mayhem said:

I can't use Marketplace, because the program will not open

 

Cura WILL NOT open

Edited March 4, 2020 by mayhem

[EberleAl 0]

Hello,

I would try to install the next version (4.1); normally on my computer (OSX), it makes a copy of all preferences. Afterwards (if running) you should update at least to 4.3; -->4.4 and 4.5 have issues with holes...

--> I have simultanely installed 4.3, 4.4.1, 4.5 and can use the version I need!

 

good luck

Edited March 5, 2020 by EberleAl

[mayhem 0]

Seems that some configuration folders were missing. I followed the "Reset Cura" article from the Ultimaker website. I had to delete the configuration folders, then uninstall the program, restart ... then install Cura from scratch. Everything seems to be working fine now.