Robert,
thank you for your prompt answer.
I'm sure that there are many happy users, and I hope to became one of them. I've faced the UM2 with enthusiasm, excited for this awesome project, but I just want to say that is not nice to read that a new customer received the UM2 last week, had immediately an issue, asked for help on monday and at the moment did not received an answer:
User: Chelys - http://umforum.ultimaker.com/index.php?/topic/504-ultimaker-italiani/page-2
I'm sure they are working hard, but I can suggest to power the customer support; no answer after 3-4 days is not admittable.
I'm owner of a company, I work with precision mechanics and I know what is total quality control and the rules of a good customer support.
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IRobertI 521
You can expect that IF you have issues, you will be taken care of. Ultimaker are working hard on eliminating all these issues for future machines that go out.
However, I think it's very important to point out that there are A LOT of very happy customers as well. The thing is that people who are happy generally don't speak about it nearly as loud as those who have problems.
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