Hi,
as @gr5 correctly suspects the tension setting screw IS set wrong. The internal parts of the feeder should look and be placed like this foto from the ultimaker.com website:
( https://support.ultimaker.com/hc/en-us/articles/360011551340-Clean-the-feeders-on-the-Ultimaker-3 ).
Note: it shows feeder 1, feeder 2 is mirrored.
If the tension screw is installed correctly, it should be possible to set the tension indicator to the middle position (= default position).
Regards
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gr5 2,295
That tension setting screw looks quite wrong. I think it should be wholy inside the feeder. The hole in the top of the feeder is to let the screwdriver down into it to access the tension screw. Does that make sense? you can probably google something like "feeder assembly" and specify fbrc8.com or ultimaker.com like this:
feeder assembly site:fbrc8.com
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