No access to Ultimaker Essentials

[Huib 3]

I'm the IT admin for our company and I've signed up for the new Ultimaker Essentials early access program. I've signed up yesterday after the launch event and got my confirmation email. I made my Ultimaker account today (around 11:00 a.m.) and went to the link provided in the confirmation email (https://subscription.ultimaker.com). It keeps giving me the following message:

No access to Ultimaker Essentials

Please be advised: it may take up to 15 minutes before your essentials service is activated in our eco-system - please try again later.

 

It has been a couple of hours since I made the account and a day when I signed up. Did I forget something, should I keep on waiting or can anyone help me get in? 

[SandervG 1,521]

Hi @Huib, thank you for posting your question here. I have flagged it with my colleague who probably knows more about the topic. We'll get back with you shortly! 

[SandervG 1,521]

Hi @Huib, I spoke with our support team and it would be best if you could create a support ticket with the information you used to register, and they'll be able to help you. You can create a ticket via this link. Thank you, and good luck! 

[Huib 3]

Will do

Thanks for the quick reply

[SteveCox3D 85]

I've got the same issue - so @SandervG I would also be interested in the resolution................

[SandervG 1,521]

16 hours ago, SteveCox3D said:

I've got the same issue - so @SandervG I would also be interested in the resolution................

 

Hi Steve, sorry to hear so. If you didn't get a message during registration that the email domain you are trying to use is not accepted, you should also create a support ticket with the information you used to register, and the support team will be able to help you. You can create a ticket via this link. Thanks, 

[SteveCox3D 85]

I'd already raised a ticket, and they thought they'd resolved it today, but I still get the "No Access........" screen, so it's back with them. 

[Huib 3]

Support solved this issue for me! 🙂

@SteveCox3D if this is also the case for you I think this thread can be closed. 

[SteveCox3D 85]

Yes, all sorted for me too.

Big 👍 👍👍 for the Ultimaker Essentials support team!!

[SandervG 1,521]

Happy to hear, apologies for the inconvenience. I'll leave the thread open though, in case anyone else has a similar issue and wants to get into the conversation. But feel free to use the link and create a ticket on our own initiative if you also have difficulties logging in. Have a great day!