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Control Ultimaker S5 with IPhone App outside WiFi Network


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Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

Hello!  How can I access my Ultimaker S5 with the iPhone app if I am not in the wifi network?  I have already set up the Ultimaker digital factory!  thank you!

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    Hi,

     

    The Ultimaker App is quite old and not updated with remote functionality via the cloud. You can use the mobile webview however via https://digitalfactory.ultimaker.com, we try to make everything look nice on all screen sizes. For quick access you could pin that page to your home screen?

     

    Chris

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    thank you!  but I don't see any live video or photo!  the display of the video already worked, but it is no longer displayed!

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    yes i have the last firmware.  if i delete and reconnect the printer it works for a while.  after a certain time i get a message and the video can no longer be viewed.

    BF5FAA81-99B0-40CD-A472-007E65ED0553.png

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    Mm that's not supposed to happen. Can you export the logs to USB from the settings menu and send them to me via private message? After that you can try rebooting the printer to see if the webcam icon appears again.

     

    Chris

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    I h

    On 8/12/2020 at 7:53 AM, ctbeke said:

    Mm that's not supposed to happen. Can you export the logs to USB from the settings menu and send them to me via private message? After that you can try rebooting the printer to see if the webcam icon appears again.

     

    Chris

     

    I had the same problem happen, it worked at first then it just stopped showing the camera one day and saying about the group does not support all the features.

     

    Once my printers are done with the print jobs they got going now in a few days, i'll set cloud back up and see if it's still doing it and if so i'll post my logs also.

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network
    1 hour ago, Carla_Birch said:

    I h

     

    I had the same problem happen, it worked at first then it just stopped showing the camera one day and saying about the group does not support all the features.

     

    Once my printers are done with the print jobs they got going now in a few days, i'll set cloud back up and see if it's still doing it and if so i'll post my logs also.

     

    That'd be great. We have created an internal ticket for this problem as well, I expect it to be picked up soon, but likely a firmware release is needed to deploy a fix to the field.

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    I'm having the same issues, first I thought it was the company internet policy so I got all the address required to use the cloud services whitelisted (I think @ctbeke posted these a month ago or so, can't remember exactly where I found them), it worked for a bit but was flaky. Now I can't get the camera icon to show even if there is no filtering or surfing policy enabled. I only upgraded my firmware in order to be able to use this feature and now it is broken too:(

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network
    9 hours ago, jkcz said:

    I'm having the same issues, first I thought it was the company internet policy so I got all the address required to use the cloud services whitelisted (I think @ctbeke posted these a month ago or so, can't remember exactly where I found them), it worked for a bit but was flaky. Now I can't get the camera icon to show even if there is no filtering or surfing policy enabled. I only upgraded my firmware in order to be able to use this feature and now it is broken too:(

     

    Please upload or send me the printers logs so I can attach these to our internal ticket. The more we know, the faster we can fix it!

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    We're now actively trying to reproduce and fix this issue. Will let you know in this thread if we have any results. Please keep sharing logs if you have any available.

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    Another update: we have deployed a potential fix to our production cloud environment that should work without firmware changes. Please monitor your connected printers the coming days to see if the issue is not occurring anymore, and please let me know if it still does!

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    Awesome! I had the webpage open in the background all morning, and now the camera icons both came back without even refreshing the page. Looks promising, thanks for the quick turnaround!

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    I will watch it!  thanks for the quick support

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    Posted · Control Ultimaker S5 with IPhone App outside WiFi Network

    So far the camera is working fine on the cloud, will keep eye on it over the next week or so.

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