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Ultimaker S5 Pro Bundle Connection Stability

ICarrE12020

By ICarrE12020
in Firmware

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ICarrE12020

ICarrE12020 0

Posted
Posted (edited) · Ultimaker S5 Pro Bundle Connection Stability

HI All

 

Second digital factory point of the day, our printer once printing is almost always unreachable from Cura not allowing us to stack up prints into the build queue. Our S5 Pro is set up via ethernet not wireless, and even when it says unreachable we are nearly always able to see the camera, on the web portal and Cura. I have read that the printer rightfully prioritises teh print rather than DF, but this is very odd given we only have a single printer setup. I was hoping for an answer before we order more printers and increase the load. 

 

Regards

 

Iain

Edited by ICarrE12020
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    ctbeke

    ctbeke 133

    Posted
    Posted · Ultimaker S5 Pro Bundle Connection Stability

    Hi,

     

    The firmware teams are working on improving network stability. In the mean time, can you upload your printer's log here so I can attach them to our internal tracking ticket?

     

    Chris

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    ctbeke

    ctbeke 133

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    Posted · Ultimaker S5 Pro Bundle Connection Stability

    Easiest would be to dump the whole ZIP file to a USB drive from the printer's touch screen settings menu. Then upload the ZIP here or send it to me in a private message.

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