Ultimaker S5 Pro Bundle Connection Stability

[ICarrE12020 0]

HI All

 

Second digital factory point of the day, our printer once printing is almost always unreachable from Cura not allowing us to stack up prints into the build queue. Our S5 Pro is set up via ethernet not wireless, and even when it says unreachable we are nearly always able to see the camera, on the web portal and Cura. I have read that the printer rightfully prioritises teh print rather than DF, but this is very odd given we only have a single printer setup. I was hoping for an answer before we order more printers and increase the load. 

 

Regards

 

Iain

Edited August 27, 2020 by ICarrE12020

[ctbeke 133]

Hi,

 

The firmware teams are working on improving network stability. In the mean time, can you upload your printer's log here so I can attach them to our internal tracking ticket?

 

Chris

[ICarrE12020 0]

Hi ctbeke

 

 How is best to get the log file?

 

Iain

[ctbeke 133]

Easiest would be to dump the whole ZIP file to a USB drive from the printer's touch screen settings menu. Then upload the ZIP here or send it to me in a private message.