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Printer not showing up after adding it

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Posted · Printer not showing up after adding it

After inputting the 6-digit pin-code, the dialog just disappears and the printer does not show up.


In Chrome Developer tools I can further see a 404 request to: https://digitalfactory.ultimaker.com/api/account/organizations/current


With this response:

{"errors": [{"id": "f5657f76-3a1d-4b22-950d-40a57bf0705e", "code": "recordNotFound", "http_status": "404", "title": "The given record does not exist.", "meta": {"record_name": "organization", "translatable": "The given %{record_name} does not exist.", "error_type": "ValidationError", "url": "https://digitalfactory.ultimaker.com/api/account/organizations/current"}}]}



Printer: UltiMaker S3

Firmware: 5.8.1

Connection: Ethernet

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    Posted · Printer not showing up after adding it

    The request to connect the printer with the pin returns 200 OK:



    {"data": {"cluster_id": "V_D4ZUAwfb_jxKfmsywvWB2L4C-CMEpIAB00k5f5nzGQ", "generated_time": "2020-10-02T13:39:55.000Z", "host_name": "ultimakersystem-0030d6226fb4"}}



    However, the request to https://digitalfactory.ultimaker.com/api/connect/clusters?status=active

    returns: {"data": []}


    Hope this is helpful. 🙂

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    Posted · Printer not showing up after adding it



    Could you upload the logs of the printer itself here or via a private message? You can extract them to a USB drive via the settings menu on the screen.


    It seems the printer is successfully connected (hence the 200), but the data the printer's sending is malformed and not accepted by the cloud.




    (p.s. that 404 you posted first is expected, that URL only gives a 200 if you're an Essentials customer)

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