Jump to content
Ultimaker Community of 3D Printing Experts

Printer not showing up after adding it


Recommended Posts

Posted · Printer not showing up after adding it

After inputting the 6-digit pin-code, the dialog just disappears and the printer does not show up.

 

In Chrome Developer tools I can further see a 404 request to: https://digitalfactory.ultimaker.com/api/account/organizations/current

 

With this response:

{"errors": [{"id": "f5657f76-3a1d-4b22-950d-40a57bf0705e", "code": "recordNotFound", "http_status": "404", "title": "The given record does not exist.", "meta": {"record_name": "organization", "translatable": "The given %{record_name} does not exist.", "error_type": "ValidationError", "url": "https://digitalfactory.ultimaker.com/api/account/organizations/current"}}]}

 

 

Printer: UltiMaker S3

Firmware: 5.8.1

Connection: Ethernet

  • Link to post
    Share on other sites
    Posted · Printer not showing up after adding it

    The request to connect the printer with the pin returns 200 OK:

    https://digitalfactory.ultimaker.com/api/connect/confirm-registration-pin/588628

     

    {"data": {"cluster_id": "V_D4ZUAwfb_jxKfmsywvWB2L4C-CMEpIAB00k5f5nzGQ", "generated_time": "2020-10-02T13:39:55.000Z", "host_name": "ultimakersystem-0030d6226fb4"}}

     

     

    However, the request to https://digitalfactory.ultimaker.com/api/connect/clusters?status=active

    returns: {"data": []}

     

    Hope this is helpful. 🙂

  • Link to post
    Share on other sites
    Posted · Printer not showing up after adding it

    Hi,

     

    Could you upload the logs of the printer itself here or via a private message? You can extract them to a USB drive via the settings menu on the screen.

     

    It seems the printer is successfully connected (hence the 200), but the data the printer's sending is malformed and not accepted by the cloud.

     

    Chris

     

    (p.s. that 404 you posted first is expected, that URL only gives a 200 if you're an Essentials customer)

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    ×
    ×
    • Create New...