Printer not showing up after adding it

[jepperask 0]

After inputting the 6-digit pin-code, the dialog just disappears and the printer does not show up.

 

In Chrome Developer tools I can further see a 404 request to: https://digitalfactory.ultimaker.com/api/account/organizations/current

 

With this response:

{"errors": [{"id": "f5657f76-3a1d-4b22-950d-40a57bf0705e", "code": "recordNotFound", "http_status": "404", "title": "The given record does not exist.", "meta": {"record_name": "organization", "translatable": "The given %{record_name} does not exist.", "error_type": "ValidationError", "url": "https://digitalfactory.ultimaker.com/api/account/organizations/current"}}]}

 

 

Printer: UltiMaker S3

Firmware: 5.8.1

Connection: Ethernet

[jepperask 0]

The request to connect the printer with the pin returns 200 OK:

https://digitalfactory.ultimaker.com/api/connect/confirm-registration-pin/588628

 

{"data": {"cluster_id": "V_D4ZUAwfb_jxKfmsywvWB2L4C-CMEpIAB00k5f5nzGQ", "generated_time": "2020-10-02T13:39:55.000Z", "host_name": "ultimakersystem-0030d6226fb4"}}

 

 

However, the request to https://digitalfactory.ultimaker.com/api/connect/clusters?status=active

returns: {"data": []}

 

Hope this is helpful. 🙂

[ctbeke 133]

Hi,

 

Could you upload the logs of the printer itself here or via a private message? You can extract them to a USB drive via the settings menu on the screen.

 

It seems the printer is successfully connected (hence the 200), but the data the printer's sending is malformed and not accepted by the cloud.

 

Chris

 

(p.s. that 404 you posted first is expected, that URL only gives a 200 if you're an Essentials customer)