Hi @SandervG
The Bay A is completely empty.
There is also no piece of Filament somewhere in the system, because the Filament can be fully guided through manually.
We have already contacted our dealer iGo3D, who in turn contacts Ultimaker an sends the log data.
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SandervG 1,521
Hi,
Do you still have a spool in bay A or is it literally an empty bay?
It is possible that a piece of filament is stuck somewhere in the drive train, have inspected if any filament is left somewhere in the bowden tubes, decoupler or elsewhere in the system?
Perhaps you can also include a picture of the material station and possibly the backside of the machine / bowden tubes.
Thanks,
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