Big issue with my Ultimaker 3 Printer

[rezam 0]

Hello Folks,

I am new here. Our 3D printer Ultimaker3 has faced an issue  (photos are attached). I believe materials were being fed inside the extruder 1 while the nozzle was probably clogged. It seems that the extruder is now swollen and material (PLA) got solidified. That may happen when a print doesn't stick to the bed properly. The print can come loose, and then the printer keeps trying to print, so the material gets built up around the extruders. To me, I have no idea how to get it fixed. With this in mind, I wonder if you could help us to fix it ASAP. 

 

thanks,

Reza

[Smithy 1,141]

There is no step by step instruction but try to heat the print core to soften the material, additionally use carefully a heat gun and try piece by piece to get the head clean again. In most cases it works. If not bring the printer to your reseller or in worst case buy a new print head.

 

To prevent it in the future it is very important that you check from time to time the silicone cover at the bottom of the head. If you see there some burnt spots, replace the cover.