Digital Factory having issues to connect with printer?

[pdiezc 0]

I have an Ultimaker S5 Pro bundle at the office connected to the VPN network.  Due to the current situation I can only go to the office a limited number of days per week, thus the remote printing becomes very handy.

 

Normally I can connect to the printer with Cura from home and submit jobs flawlessly , and I can connect to the camera to monitor the printing. However, many times the printer appears 'unreachable', meaning that I cannot pause or abort the print:

 

 

I can still connect to the camera and see the printing, which becomes particularly annoying when the print goes wrong, because I can see the beautiful spaghetti but can't abort the print or do anything about it:

 

 

Same goes when I access the Digital Factory from the web browser, I can monitor the print but not abort:

 

Any tips on how to fix this or at least be able to abort the print remotely are very welcome. Thanks!

 

[ctbeke 133]

Hi,

 

For remote monitoring I advice to use the cloud-based Digital Factory connection instead of a VPN solution. You can get your printers connected by navigating to https://digitalfactory.ultimaker.com.

 

Chris