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Digital Factory having issues to connect with printer?

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Posted · Digital Factory having issues to connect with printer?

I have an Ultimaker S5 Pro bundle at the office connected to the VPN network.  Due to the current situation I can only go to the office a limited number of days per week, thus the remote printing becomes very handy.


Normally I can connect to the printer with Cura from home and submit jobs flawlessly , and I can connect to the camera to monitor the printing. However, many times the printer appears 'unreachable', meaning that I cannot pause or abort the print:




I can still connect to the camera and see the printing, which becomes particularly annoying when the print goes wrong, because I can see the beautiful spaghetti but can't abort the print or do anything about it:




Same goes when I access the Digital Factory from the web browser, I can monitor the print but not abort:



Any tips on how to fix this or at least be able to abort the print remotely are very welcome. Thanks!


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