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Ultimaker S5 pro bundle problems

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Posted · Ultimaker S5 pro bundle problems

Hi all,


I have this list of problem with my brand new Ultimaker S5 pro bundle and I don't know what can be the cause. The firmware is up to date (version 5.8.2).


First problem:

The printer is preparing forever when I start a new print. I often need to hard reset it (after several hours of preparing...) in order to try a second time.


2nd problem:

When I finally manage to start something, sometimes, the material station is telling the printer that breakaway support material spool is empty when in reality it is brand new. When I get this error, the print pause and ask for a spool change.


3rd problem:

The material station do not allow me to unload the breakaway spool thus making the previous problem unclearable.


4th problem:

When I somehow manage to get something going and I want to abort the print because the support material isn't printing properly, it put the machine in a never ending aborting loop. The only way to clear this problem is, again, to hard reset it.


5th problem:

When I manage by extreme luck to finish a print, the bed stays in the upper position forever showing Finishing print on the screen.


The Ultimaker S5 Pro Bundle has been a constant hassle for me running for errors to errors, constantly debugging it with the help of technical support. As of right now, I would estimate the time spent on this machine as 90% troubleshoot, downtime, fail prints and 10% printing well.


Am I the only one in this situation?


Let me know your thought on my problems.

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    Posted (edited) · Ultimaker S5 pro bundle problems

    Well, I have to say I had my share of problems with S5 as well (not pro bundle though):


    - I sometimes had the 2nd problem, since a while it is working fine.


    - I got a series of failures during the print prep / offset between heads check - the bed would not go high enough to touch the heads, even tough the bed was properly leveled. It eventually disappeared after many restarts of the printer and head changes back and forth. Maybe it was the bed glass surface being dirty?


    - w/o the material station, the spools are in the center of back wall, a bit far away from the feeder; some older filaments (non UM though) do break often when being exposed to such a unbending (I had to build a custom spool support just under the feeder to finish some of them).


    - in spite of many requests here on the forums (since many years) the printer still does not support static IP on ETH; recently we bought a router to provide the printer with a DHCP which is not normally supported in our network (security...). Now the camera preview does not work from Cura nor the printer's website - we need to access it directly on the stream's link.


    - the camera is out of focus (I haven't seen any dirt or film on it but maybe I need to have a second look)


    - double extrusion sometimes does not produce good quality prints (even though I use oozing shield and prim tower)...


    - printing with PVA (by Ultimaker) is a nightmare (even after dehumidifying the filament), but maybe my filament is too old (don't use it often)


    - I just attempted a print with UM's PC using default Cura profile and had rather bad results (posted here)


    - tall prints are not that good either, probably due to temp difference (not really taken into account by Cura it seems, cooling is only adjusted for the first few layers), posted here


    So yes... I agree - I did spend quite a lot of time on debugging and adjustments... Maybe on another printer I would have same / other issues, but the price difference...

    Edited by yetAnotherUsername
    corrected link to other post
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    Posted · Ultimaker S5 pro bundle problems

    We are experiencing some of the same problems here. Most seem to be related to the use of PVA support. Even with a brand new spool there quickly becomes trouble as it seems to break in the feeder tube, blocking the other part of the feeder tube etc.  


    Also, I have to admit I hate the error-handling of the S5. Every time something goes wrong, and that's rather frequent, I have to switch the device off-on and wait for the boot-up to complete. Then clear the previous (failed) print and start gathering info as to what might have caused the error. Most PVA errors we experience result in an unhelpful ER998, followed by futile attempts to resolve the error. 


    I actually prefer printing on our 2+ if I don't need to use PVA, it's more reliable and it's also usually faster than the S5. Should anything break it's also easier to spot the  error and resolve it without having to reboot the machine.

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    • 3 months later...
    Posted · Ultimaker S5 pro bundle problems

    Hello all! 

    I'm pleased and disapointed to see some people got the same problem thank me!

    I got the same first and 5th promblem like you, @par! Do you have some news about that? I try all the possible update ont the printer and software but...nothing better....

    Hop you found something that solve all of that!




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    Posted · Ultimaker S5 pro bundle problems

    Well I have had my NEW S5 Bundle for less then a week and made maybe a dozen small parts, only to have all the same issues as the the rest of you.... plus more. The Air Manager can never be installed.


    So as of May7th 2021 nothing has changed. They are still shipping a poorly integrated system, and the GUI is more often sending me ERROR messages that send me to the website that tells what wrong but doesn't really help with solving the problem. I've spent the past 4 days trouble shooting these issue with the US Tech Support and my reseller, but to no avail.... only "ticket numbers" and a review of my issues. 


    The best one now is the Printer refuses to load materials and there's no way of manually removing them from the Material Manager, since it thinks everything is just fine. I can print with NO Material in the CORES and it'll go on printing until it figures out what's going on... they I get one of their cryptic ERROR messages, and the machine needs to be shut down, only to do the same thing over and over...

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