Jump to content

Product Discontinuance


ETA_Boeckle

Recommended Posts

Posted · Product Discontinuance

Hello everyone,

I was wondering if there was any information about the ongoing support for ultimaker printers wich are no more manufactured and I found this:

https://support.ultimaker.com/hc/en-us/articles/360016908619

 

It allready helped me a lot but I still have some questions:

Did I understand well, regarding Ultimaker's main page only Displaying UM2+ Connect, UM S3 and UM S5, that all other printers aren't manufactured any more?

Is there any expected support deadline for UMO+, UM2+ and UM3? (Typically "We will provide support and spare parts at least until 202X")

 

It would help me at my work so I can make more precise plans for future purchase. (It is easierer to replace an old, "outdated" machine than tu buy a new one)

 

  • Link to post
    Share on other sites

    Posted · Product Discontinuance

    The article you link to came from this part of the Ultimaker website, there you also find a document named 'End of Life Policy'. When I read that document, then there will be 3 more years of support and spare parts for 3 years after the date the product is announced as 'End of offering'.

     

    For the UMO+, UM2+ and UM3 this announcement has not been made yet so you can expect minimal 3 more years of support.

     

    When that announcement will be made isn't clear. Given that those printers have a successor model released you might expect it soonish, but I've also seen Ultimaker to continue production of a model for as long as customers were buying them.

    • Thanks 1
    Link to post
    Share on other sites

    Posted · Product Discontinuance

    Thanks a lot for your reply!

    I actually reed this end of life policy but did somehow not understand it or reed it with enough attention... Sorry, I feel a little bit bad now for beeing asking something that was right under my nose... 😕

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • UltiMaker Cura 5.4 stable released
        The full stable release of UltiMaker Cura 5.4 is here and it makes it easier than ever to remove brims and supports from your finished prints. UltiMaker S series users can also look forward to print profiles for our newest UltiMaker PET CF composite material!
          • Like
        • 58 replies
    ×
    ×
    • Create New...