Lost printer from Digital Factory

[MikeZamalis 0]

Hi guys.  I was running along fine with my S5 connected to digital factory.  Perhaps a week ago I was not able to see the printer on DF.  Today went to the printer display and disconnected from DF and went thru the re-connection process.  I am still not able to see it on DF.  I can see it fine through the Monitor screen on Cura  Any guidance?

Edited December 13, 2020 by MikeZamalis

[ctbeke 133]

Hi Mike,

 

Could you export the printer logs via the touch screen to a USB drive and either upload them here or send me a DM? That'll allow me to see what might be going on with the connection.

 

Chris

[MikeZamalis 0]

Hi Chris, Thanks for offering to have a look.

 

Attached to this post is a zip of the key log files form my machine.  I'm interested to hear what you see in them.

 

Thank,  Mike

Mike Log Files.zip

[ctbeke 133]

Hi Mike,

 

I've analyzed your log files and I see the following two errors over and over again:

 

Dec 16 15:25:39 ultimakersystem-0030d622a206 python3[1223]: RuntimeError: Sync failed: _DBusProxyProperty(fan_power, nl.ultimaker.airmanager1.am1@/nl/ultimaker/airmanager1/am1) (DBusException(dbus.String('The name :1.32 was not provided by any .service files'),),)

 

This error indicates a potential problem with the connection to the Air Manager. It appears very often and might influence the stability of other software running on the printer, like the connection to the cloud. I'm not sure if this is a software problem or a hardware problem, but I suggest you contact your Ultimaker reseller about this while I forward it to the embedded engineering teams.

Dec 16 15:25:43 ultimakersystem-0030d622a206 python3[1273]: WAR - stardust.handlers.StatusUpdateRequestHandler:89 - Could not validate cluster printer status response, sending back empty list: Cannot parse the datetime value 1970-01-01T00:02:25.560788

 

This one indicates that the printer thinks it is 1970 (Unix epoch time). This happens when the printer was powered off, during which the internal clock looses it's state (there's no battery), and after reboot did not manage to fetch the correct present time from your network or the internet (via the NTP protocol). Usually a "Digital Factory" (or full) reset makes this problem go away (unless it's an issue in your local network that prevents NTP calls).

 

Hopefully this information helps you to get the printer online again.

 

Chris