Problems with S3

[remyhx 0]

Hi,

 

yesterday i received my new S3, but encountered some strange problems/“features” haha. I already sent Ultimaker a messenger app, but didn’t received a reply so far.. 

 

firstly the nfc spool encounters a problem. The printer doesn’t recognize the spools, i have to register them as third party spools. But can print at least.. Of course i checked the wires. 
 

secondly: even after updating firmware, the update function constantly remembers to update. Is that a known issue? (Not as a printtask but as an option in the menu)

 

and thirdly: when i startup the machine, sometimes some digital snow (matrix movie like haha) appears at the screen. Is this normal? Its gone after startup. 

 

maybe an Ultimaker employee can help 😃

 

but! Most important: it prints! :)

[Smithy 1,141]

If it is a new printer I would contact your reseller. The digital snow is not normal, I don't have it on my S3.

 

Regarding the NFC issue, have you connected it in the correct socket on the back?

 

The firmware update is normal I think, you can always "update" again if you want, but just via the menu, not as printer task with the yellow exclamation mark.

[AppNinja 0]

I have the "digital snow", during startup, on my two week old S3 as well, so maybe it is normal?

[remyhx 0]

16 hours ago, Smithy said:

If it is a new printer I would contact your reseller. The digital snow is not normal, I don't have it on my S3.

 

Regarding the NFC issue, have you connected it in the correct socket on the back?

 

The firmware update is normal I think, you can always "update" again if you want, but just via the menu, not as printer task with the yellow exclamation mark.

Thanks for the reply! I will discuss it with him! 
 

yes its the correct port, strange.. And the firmware update issue is solved now for me :)) 

[remyhx 0]

39 minutes ago, AppNinja said:

I have the "digital snow", during startup, on my two week old S3 as well, so maybe it is normal?

I guess it is then. But it can’t harm to discuss it i guess... The printer prints perfectly, it only gives me a bad feeling (like buying a scratched car). Thx for the reply!

[Carla_Birch 116]

I just rebooted my S3 and my boot up screen is normal, that line effect you have showed kinda looks like the ribbon to the LED screen might not be fully plugged in right so is showing interference from time to time. So you might want to have it checked out to make sure its all plugged in right.

 

If its new i would contact the reseller about it, who you could send it back to, or they might even tell you the steps how to do it yourself if you feel able to, just becareful if you do it yourself.

[kmanstudios 1,120]

Although not a likely chance, maybe the NFC tags are damaged?

 

Although the digital rot on the screen could point to a larger problem in general and should be taken up with reseller(s) if less than a year old.

[remyhx 0]

At the end the machine was taken back and i got a new one... All problems are over now!