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Can't "Press the button to continue"

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Got an Ultimaker 2 for Christmas today.

Just opened the box, connected the power and switched on following the manual. Screen shows the welcome message and invites me to "Press the button to continue": no way! Pushing slightly, firmly, in the middle or on the side, short or longer push... Nothing happens. Super frustrating. Looks like some cable would not be connected properly or what... Any help very much appreciated.

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Yes, most likely a bad connection. With the power off, check under the printer, at the back of the lcd panel, and then undo the couple of nuts that remove the cover over the electronics, and check the ends of the cables there too. Make sure the cables aren't trapped, kinked or loose.

If it's not an obvious loose connection, then I suggest that you open a support ticket at support.ultimaker.com, and hopefully someone from the company will get in touch on Friday when they reopen after Christmas.


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