Filament stuck in Material Station

[PhilX 0]

Hello,

 

This morning my latest print has failed.

 

In order to hold the filament, someone has slip the end of the filament under another filament spire (big mistake, if you don't know).

It has resulted in a knot, stopping the flow and grinding the filament inside the Material Station.

 

Now the Material Station mark this spool as empty (it's not) and do not allow to retire the filament.

 

-I've unlock the S5 Printer feeder but it's still locked on the Material Station feeder,

-I've unplug the power of the Material Station in hope to loose the feeder but it's still retaining the filament,

-I've tried to lure the Station by inserting another full spool in the compartiment but it still mark it as empty.

 

-I don't want to force pull on the filament (it's grinded and may snap inside, or break the feeder),

-I don't want to disassemble the Material Station (warranty, it's not mine, blablabla...),

 

What is the procedure in such case?

 

Félix MAURY

[gr5 2,170]

I don't know but I suspect you won't violate your warranty by opening the MS.  Contact your reseller to find out what to do next.  @Dim3nsioneer is a reseller in Switzerland and he's very smart.  He should be able to tell you what to do next although there is a chance that you need to contact your reseller anyway.

[PhilX 0]

Thank for you advice, even if I'm not sure a 3rd party reseller would help me (but I will try).

 

Some pictures attached, to illustrate the problem.

 

If someone else has ideas to release the Station feeder...

It's crazy there is no options/settings to do so.

[gr5 2,170]

He can answer the simple question if it violates the warranty.

 

But you should contact your reseller immediately.  I strongly suspect every reseller has seen every possible problem including this one.  I don't have the Material Station - just the plain S5.  But I've heard many people ask questions in this vein and the answer is very often: talk to your reseller.

[Dim3nsioneer 557]

10 minutes ago, gr5 said:

But you should contact your reseller immediately.  I strongly suspect every reseller has seen every possible problem including this one.  I don't have the Material Station - just the plain S5.  But I've heard many people ask questions in this vein and the answer is very often: talk to your reseller.

 

That is a very good advice. The reseller is always first choice to ask warranty questions. I cannot speak for other resellers or Ultimaker in terms of warranty. I can only refer to the warranty document by Ultimaker: https://support.ultimaker.com/hc/en-us/articles/360011627400-Ultimaker-S-line-warranty