Material Station ER67

[Beka 0]

Dehumidifier is not working correctly and performed the recommended steps with disconnected machine and station for more than 1 hour several times and same situation. 
Should we act somehow - like disassembling it or have to request dehumidifier? 

 

 

[SandervG 1,519]

Hello, 

 

Thank you for your message. The dehumidifier might need to be replaced. I would like to ask if you could share log files with me so we can have a look. You can share them with me via this thread or DM, whichever you prefer. You can get the log files via these instructions: https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB

 

Thank you,