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Material Station ER67


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Posted · Material Station ER67

Dehumidifier is not working correctly and performed the recommended steps with disconnected machine and station for more than 1 hour several times and same situation. 
Should we act somehow - like disassembling it or have to request dehumidifier? 



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    Posted · Material Station ER67



    Thank you for your message. The dehumidifier might need to be replaced. I would like to ask if you could share log files with me so we can have a look. You can share them with me via this thread or DM, whichever you prefer. You can get the log files via these instructions: https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB


    Thank you, 

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