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S5 frozen after firmware update 6.0


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Posted · S5 frozen after firmware update 6.0

I am hoping that you can help me out.  I updated the firmware on my two S5 today and they are still frozen after reboot.  I powered on/off the machine many time and they’re still frozen. I just have the black screen with the ultimaker logo. I cannot access any menu options and the machine is not connected to my network.  It's essentially frozen on this screen. 

ultimaker.jpg

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    Posted · S5 frozen after firmware update 6.0
    11 hours ago, SandervG said:

    Hi, I want to recommend everyone who had an issue with updating the firmware to create a ticket via this link. Our support engineers are ready for you with instructions on how to recover your Ultimaker. Please make sure to specify in your ticket what printer you have; Ultimaker S3, Ultimaker S5 R1 (has a robot on the side), or Ultimaker S5 R2 (has a U on the side), with or without a material station/air manager or an Ultimaker S5 Pro Bundle. 

     

    We'll get back with you as soon as possible. If you have any questions about this, feel free to send me a DM. Hope you all have a great day, thank you for your time. 

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