Ultimaker 3 Filament Dislocating from Level guide wheel

[ts20124 0]

Hey all,

 

Anyone else have the filament come off the guide wheel in the Ultimaker 3 feeder? The feeder plastic has been eroded away to where the filament can shift around in the feeder, and during use the filament comes out of the lever guide wheel, stopping extrusion. The lever "closes", like there is no filament in the printer. Pushing the lever back up pops it back onto the filament and extrusion starts again.

 

Bad news is this is happening constantly on me now, basically leaving my U3 with only feeder #2 since #1 doesn't print anymore. Any help?

[gr5 2,071]

Take a photo please of the issue and since I'm pretty sure you are in USA email the photo plus your printer's serial number to support@fbrc8.com and I think (not certain) they can send you a new part of the feeder - the portion that is worn.  It might even be free.

 

I'm not totally following your description but some of these issues they send replacement parts for free.  Even if not, it's probably very inexpensive.