Cannot connect to Ultimaker Cloud

[Ayubowan 0]

Hello,

 

I tried to add the cloud functionnality to our Ultimaker 3 printer but it doesn't work. The screen "Enabling cloud connectivity" is loading indefinitely. Here are the logs. Maybe a firewall issue ?

 

Thank you in advance 😉

logs.zip

[ctbeke 133]

Hi,

 

Apologies for the late reply, it's been busy post-launch.

Are you still running into this problem? If so, try a factory reset via the printer display, and then follow the whole flow again starting at https://digitalfactory.ultimaker.com, [add printer] button.

 

Chris