Unable to open Curua 4.9.0 getting error"cx_freeze:Python error in main script(traceback unavailable)"

[Cordero808 0]

I installed and used Cura 4.9 yesterday with no problems but today when i try to open i get the attached error. I tried to uninstall and empty config files. Then reinstall and i am still getting the same issue. Anyone know what can be causing this error????

[ahoeben 1,948]

If you have a (network) drive mapped to the letter X:, try mapping it to a different driveletter.

[dmitche3 0]

I've got the same problem.  I thought it was because I installed from a network drive. Did you? I've tried uninstalling and reinstalling multiple times, removing the left over trash on the drive as well as the registry without any help.

 

The program is looking for a file on the X: drive that isn't available.  I'm thinking that it needs any old X: drive to possibly work. Trying that now.

Edited May 1, 2021 by dmitche3

[dmitche3 0]

Solved. But not fixed.

 

This IS a bug.  If you have an X: drive mapped but not connected the software will not run! Period!!

I have a network drive X: that was not connected and failure.  I unmapped it and the software runs.

I than remapped the X: drive as I need it to work and that software bombed again.

 

This appears to be a hardcoded internal error in the software and nothing more.  If you need an X: drive your screwed.  So, if you want to run Cura your X: Drive must be available 100% of the time.  Need I say anything more?

Edited May 1, 2021 by dmitche3
Add snide remark

[nallath 1,120]

On 5/1/2021 at 6:20 PM, dmitche3 said:

This appears to be a hardcoded internal error in the software and nothing more.  If you need an X: drive your screwed.  So, if you want to run Cura your X: Drive must be available 100% of the time.  Need I say anything more?

Calm down. No-one said it wasn't a bug. There is really no need to go back and edit your posts to add snide remarks. It's not going to ensure that this gets fixed faster.

If you would have checked our issue tracker you would have seen that you are not the only one with the problem and that we are currently working on a solution.

 

 

[Baldnerd 0]

Just to add my own experience to this issue, I'm a video content creator and have many card readers and drives connected to my computer. The X: drive turns out to be one of my many SD card readers. So if a SD card is not present in that drive, Cura crashes. I couldn't figure it out at first and kinda gave up thinking I'd get around to reinstalling or something, but then needed Cura today for a project. So, thanks to @ahoeben for drawing my attention to the drive letter as the source of the problem. Sure enough, removing that card reader results in Cura working again.

[ahoeben 1,948]

@Baldnerd, the latest version of Cura should no longer have that drive letter conflict.