Jump to content
Ultimaker Community of 3D Printing Experts

UM2+ Connect Stuck at Preparing Print -- Heated Build Plate No Longer works?


Recommended Posts

Posted · UM2+ Connect Stuck at Preparing Print -- Heated Build Plate No Longer works?

I have a S2+ Connect that's about 5 months old and starting yesterday none of my prints will start. The process gets stuck at "Preparing Print" where it's heating the nozzle and the build plate. I have been able to swap materials fine (nozzle heats up normally) and manually move the material with the utility so the nozzle heating appears to be fine when it's not getting ready for an actual print. I have tried PLA and TPU profiles for some variety and tried a profile with 0deg build plate. None of this will allow it to start printing. If I leave the machine to sit at Preparing Print the build plate and nozzle to not heat up at all.

 

This seemed to have started after I upgraded to firmware 1.5 but I have since downgraded to 1.4 and the issue persists even while trying to run a print I've done before.

  • Link to post
    Share on other sites
    • Smithy changed the title to UM2+ Connect Stuck at Preparing Print -- Heated Build Plate No Longer works?
    Posted · UM2+ Connect Stuck at Preparing Print -- Heated Build Plate No Longer works?

    Sorry to hear that you have problems with your printer.

    I changed the title of your topic to UM2+Connect, because that's the name of the printer - it is not a S2+Connect.

     

    Have you also changed something in Cura? Can you double check that you slice for the correct printer?

     

    And do you print via Digital Factory or via USB stick?

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Ultimaker turns 10: A look back
        Ultimaker is turning 10 years old and that means it is story telling time! We'll explore 2010-2014, traveling through the evolution of the business from the Protobox and Ultimaker Original, to the major leaps forward with the Ultimaker 2 and Ultimaker 3.
          • Like
        • 0 replies
      • Ultimaker Transformation Summit
        Visit our virtual showroom and learn more about the Ultimaker ecosystem!
        • 14 replies
      • New here? Register your Ultimaker for free 3D printer onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 4 replies
    ×
    ×
    • Create New...