Jump to content

Cant add UM3 to digital factory


OwenM

Recommended Posts

Posted · Cant add UM3 to digital factory

Hi,

I'm trying to add my UM3 to digital factory but it just isnt happening. I can see the printer in cura so its on the network.

Steps I follow

Add printer

Select UM3

Put in IP

http://192.168.10.102/cloud_connect  loads and tells me "Finish your cloud connection by opening Ultimaker Cura and signing in with your Ultimaker account."

 

I do the above, but nothing gets added to Digital Factory. Any suggestions?  Thanks

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory

    Hi,

     

    It's possible something went wrong during the connection flow. To help you further I need some printer logs, which you can export to USB from the printer's display and then upload here to send to me via a private message.

     

    Some steps you can try as well:

     

    * Has the printer been connected to the cloud in the past? Disconnect the printer via http://192.168.10.102/cloud_disconnect and then try the connection workflow again.

    * Try a [Connect Reset] or [Factory Reset] via the printer's settings menu and then try the connection workflow again. This should remove any inconsistent data that could cause the connection flow not to work properly.

     

    Chris

     

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory

    @ctbeke I'm having the same problem with both my UM3 and UM3E. Trying to troubleshoot the UM3 now. Did a factory reset. Connected to wifi. Will not connect to digital factory at all. 

     

    I've attached the log files. I've also tried connecting via my phone and browser, neither work. 

    UM3 log.zip

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory

    Hi @ddrsarah,

     

    I see 2 distinct errors in the logs:

     

    1) A faulty/weird material XML file causes the Python XML parser to crash, subsequently taking down the software that is responsible for telling the cloud what the printer is doing.

    2) The printer did not receive a valid IP address from the DHCP server on the router, so a network connection could be established.

     

    The first one should be solved by doing a factory reset, but make sure that you're not running Cura in the same network still which might send the faulty XML material file again (why it is faulty I'm not sure, probably best to check the Cura material preferences).

     

    The second one is related to your network configuration, probably best to talk to your IT admin if you're not able to debug that.

     

    Chris

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory

    Hi, my U3E cant connect to digital factory. It says printer is offline in digital factory after i write in the 6 PIN code. Could you please help me? I can clearly connect to the printer through the cura software, so my internet is deffinitely working on the printer.

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory

    There was a serious problem 10 days ago.  Could your issue have started then?  Basically all UM3 printers everywhere couldn't connect to digital factory at the start of this month.  The fix is to update your firmware.  Or try the workaround posted in the link below.  But safest is to just update your firmware on your printer.

     

     

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory

    Dear Gr5,

     

    Thanks for the reply. Even after the update I still get the same results. Digital Factory says printer is offline

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory

    Please help me. Did anyone have a problem like this?

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory
    17 hours ago, rolandraka said:

    Please help me. Did anyone have a problem like this?

     

    Please share your printer's log files so we can check what happened.

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory

    log file location
    On my windows10 computer it is here: C:\Users\gr5\AppData\Roaming\cura\4.8
    On linux is here:   /home/gr5/.local/share/cura/master

    %APPDATA%\cura\<Cura version>\cura.log (Windows), or usually C:\Users\\<your username>\AppData\Roaming\cura\<Cura version>\cura.log
    $USER/Library/Application Support/cura/<Cura version>/cura.log (OSX)
    $USER/.local/share/cura/<Cura version>/cura.log (Ubuntu/Linux)
     

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory

    Dear moderators,

     

    I am happy to tell you that finally i got it to work.

    Thanks for the help.

    Have a nice day.

     

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory
    48 minutes ago, rolandraka said:

    Dear moderators,

     

    I am happy to tell you that finally i got it to work.

    Thanks for the help.

    Have a nice day.

     

     

    Great to hear! Can I ask what the issue was in the end?

  • Link to post
    Share on other sites

    Posted · Cant add UM3 to digital factory
    On 10/13/2021 at 10:30 AM, ctbeke said:

     

    Great to hear! Can I ask what the issue was in the end?

    The printer needed just a restart I think, thankfully

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Introducing Universal Cura Projects in the UltiMaker Cura 5.7 beta
        Strap in for the first Cura release of 2024! This 5.7 beta release brings new material profiles as well as cloud printing for Method series printers, and introduces a powerful new way of sharing print settings using printer-agnostic project files! Also, if you want to download the cute dinosaur card holder featured below, it was specially designed for this release and can be found on Thingiverse! 
          • Like
        • 10 replies
      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
    ×
    ×
    • Create New...