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Cant add UM3 to digital factory


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Posted · Cant add UM3 to digital factory

Hi,

I'm trying to add my UM3 to digital factory but it just isnt happening. I can see the printer in cura so its on the network.

Steps I follow

Add printer

Select UM3

Put in IP

http://192.168.10.102/cloud_connect  loads and tells me "Finish your cloud connection by opening Ultimaker Cura and signing in with your Ultimaker account."

 

I do the above, but nothing gets added to Digital Factory. Any suggestions?  Thanks

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    Posted · Cant add UM3 to digital factory

    Hi,

     

    It's possible something went wrong during the connection flow. To help you further I need some printer logs, which you can export to USB from the printer's display and then upload here to send to me via a private message.

     

    Some steps you can try as well:

     

    * Has the printer been connected to the cloud in the past? Disconnect the printer via http://192.168.10.102/cloud_disconnect and then try the connection workflow again.

    * Try a [Connect Reset] or [Factory Reset] via the printer's settings menu and then try the connection workflow again. This should remove any inconsistent data that could cause the connection flow not to work properly.

     

    Chris

     

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    Posted · Cant add UM3 to digital factory

    @ctbeke I'm having the same problem with both my UM3 and UM3E. Trying to troubleshoot the UM3 now. Did a factory reset. Connected to wifi. Will not connect to digital factory at all. 

     

    I've attached the log files. I've also tried connecting via my phone and browser, neither work. 

    UM3 log.zip

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    Posted · Cant add UM3 to digital factory

    Hi @ddrsarah,

     

    I see 2 distinct errors in the logs:

     

    1) A faulty/weird material XML file causes the Python XML parser to crash, subsequently taking down the software that is responsible for telling the cloud what the printer is doing.

    2) The printer did not receive a valid IP address from the DHCP server on the router, so a network connection could be established.

     

    The first one should be solved by doing a factory reset, but make sure that you're not running Cura in the same network still which might send the faulty XML material file again (why it is faulty I'm not sure, probably best to check the Cura material preferences).

     

    The second one is related to your network configuration, probably best to talk to your IT admin if you're not able to debug that.

     

    Chris

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