Jump to content
Ultimaker Community of 3D Printing Experts

All my preference & profiles are gone (again)


Recommended Posts

Posted · All my preference & profiles are gone (again)

Hello! I'm running the newest version of cura and I got an error when starting the software. It said something along the lines of not being able to start, and it asked me if I'd like to backup my preferences (I chose yes). I had something running on my GPU at the time, so I stopped it and was able to start cura like normal, only now all my preferences and profiles are gone. I checked cura backups under extensions and it says I don't have any.  This already happened once about a month ago, but I wasn't able to figure it out and just started from scratch.

I hope I'm missing something-- how do I get all my settings that were backed up?

  • Link to post
    Share on other sites

    Posted · All my preference & profiles are gone (again)
    3 hours ago, averymiller said:

    it asked me if I'd like to backup my preferences (I chose yes).

    (...)

    I checked cura backups under extensions and it says I don't have any.

    I can understand this is confusing, but these are two different types of backups. The regular cura backups that you can do from the Extensions menu are backups in the cloud.

     

    The backup that Cura offers to do when it crashes during startup is creating a local zip. That zip can be found one folder up from your configuration folder. Go to Help -> Show configuration folder... and in the explorer window that opens go one folder up. That folder contains one or more zip files, and the latest one contains all your previous configuration files. Restoring those (manually) to the configuration folder will get you back your preferences and profiles, but depending on what went wrong the first time, it may also put Cura into a crashing state again.

    • Like 2
    Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
     Share

    • Our picks

      • New here? Get ahead with a free onboarding course
        Hi,
         
        Often getting started is the most difficult part of any process. A good start sets you up for success and saves you time and energy that could be spent elsewhere. That is why we have a onboarding course ready for
        Ultimaker S5 Pro Bundle, Ultimaker S5, Ultimaker S3 Ultimaker 2+ Connect.   
        They're ready for you on the Ultimaker Academy platform. All you need to do to gain access is to register your product to gain free access. 
        Ready? Register your product here in just 60 seconds.
          • Like
        • 11 replies
    ×
    ×
    • Create New...