Jump to content

Newer model S5 screen goes black and unresponsive


mrender

Recommended Posts

Posted · Newer model S5 screen goes black and unresponsive

Another occurrence.  Overnight print, had a feed error, fixed that this morning, came home ~10.5 hours later to a finished print and a black screen.  Is there continuing value in me posting logs?

  • Link to post
    Share on other sites

    Posted · Newer model S5 screen goes black and unresponsive

    @MobyDisk My gut feeling is that you experience different errors. The problem where the screen goes unresponsive after a long period of inactivity has been reported by other people as well and is a bug that we are investigating.

     

    Then, the problem with the printer freezing when moving the printer is different. Here, in the log files I see no new entries after the freeze and a very rapid printer reboot. I'd suspect an external power plug is loose or had a bad connection and interrupted the power supply when the printer was moved.

     

    Posting new logs has no extra value at the moment. Thanks for your efforts. It's now up to my colleagues to find the bug.

  • Link to post
    Share on other sites

    • 3 months later...
    Posted · Newer model S5 screen goes black and unresponsive

    Another occurrence after a few months-long hiatus from printing.  A print finished <5 minutes ago.  I remove the print from the platform, then noticed the UI was at the "Ultimaker S3" logo screen, as displaying during bootup.  It suspect that I turned it on, queued the print, and never even looked at the printer until after the print was done.

  • Link to post
    Share on other sites

    • 5 months later...
    Posted · Newer model S5 screen goes black and unresponsive

    Same here, for the Ultimaker S3: now and then a black screen for which only a power cycle reset remedies it. This morning I was expecting to see a full 5-day print finished, to arrive at a paused (PVA flow error) build with a black screen. I was relieved to be able to resume the print from Cura monitor interface, but I'm convinced this merits attention from the firmware devs. Attached the zipped logs I could extract from http://{printer_ip}/info/log.html

    log.zip

  • Link to post
    Share on other sites

    Posted · Newer model S5 screen goes black and unresponsive
    6 hours ago, reinvantveer said:

    Same here, for the Ultimaker S3: now and then a black screen for which only a power cycle reset remedies it. This morning I was expecting to see a full 5-day print finished, to arrive at a paused (PVA flow error) build with a black screen. I was relieved to be able to resume the print from Cura monitor interface, but I'm convinced this merits attention from the firmware devs. Attached the zipped logs I could extract from http://{printer_ip}/info/log.html

    log.zip 13.09 kB · 0 downloads

    This appears to be a very incomplete log file.. and some reason in .html format? - this isn't an expected format.

    I would recommend contacting UltiMaker Support directly 
    Here: https://support.makerbot.com/s/contactsupport

    Additionally, be sure to export the complete log files as they will just ask you to do so again.
    Guide here: https://support.makerbot.com/s/article/1667337561393

  • Link to post
    Share on other sites

    Posted · Newer model S5 screen goes black and unresponsive
    2 hours ago, Dustin said:

    This appears to be a very incomplete log file.. and some reason in .html format? - this isn't an expected format.

    I would recommend contacting UltiMaker Support directly 
    Here: https://support.makerbot.com/s/contactsupport

    Additionally, be sure to export the complete log files as they will just ask you to do so again.
    Guide here: https://support.makerbot.com/s/article/1667337561393

    Hi Dustin, thanks for looking into this. I see, those instructions tell you to dump to USB from the screen UI... which wasn't working at the time. This is what I could download from the API. I've attached a complete dump now that the printer display is working again.

    logs-ultimakersystem-dc73a76132ca454d8f7788e22c92cd5c-8.2.0-20230605175834.zip

  • Link to post
    Share on other sites

    Posted · Newer model S5 screen goes black and unresponsive

    The good news is that those logs hold many days worth of log information so it's okay to reboot before dumping the logs.

    • Like 1
    Link to post
    Share on other sites

    Posted · Newer model S5 screen goes black and unresponsive

    I have the same problem on a S3 printer with the latest firmware 8.2.1

  • Link to post
    Share on other sites

    Posted · Newer model S5 screen goes black and unresponsive

    Interesting update, after switching from wifi to ethernet networking I have not had this happen again.

  • Link to post
    Share on other sites

    Posted (edited) · Newer model S5 screen goes black and unresponsive

    Have the same issue on my S5, latest today. Screen black and unresponsive, but I am able to start a new print from cloud. Firmware version V.8.3.0.0

    Edited by bodoaction
    Firmware version.
  • Link to post
    Share on other sites

    Posted (edited) · Newer model S5 screen goes black and unresponsive

    Happened again after an overnight build, firmware version: 8.3.1.0.  The printer is on and the web UI reports the print as finished.  I assume it thinks it is at the "confirm removal" screen.

     

    Have you considered a button on the remote UI to reinitialize the screen?  So when this happens, we could press that button and report if the screen comes back.

     

    image.thumb.png.510c57937669cd5f551610c5c04e550d.png

    PXL_20240309_143852657 annotated resized.jpg

     

    UPDATE: After I power cycled it, it indeed displayed the "Confirm Removal" screen but the lights were *on* which is odd since I have them set to off.

    Edited by MobyDisk
  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • Introducing Universal Cura Projects in the UltiMaker Cura 5.7 beta
        Strap in for the first Cura release of 2024! This 5.7 beta release brings new material profiles as well as cloud printing for Method series printers, and introduces a powerful new way of sharing print settings using printer-agnostic project files! Also, if you want to download the cute dinosaur card holder featured below, it was specially designed for this release and can be found on Thingiverse! 
          • Like
        • 10 replies
      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
         
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
    ×
    ×
    • Create New...