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Newer model S5 screen goes black and unresponsive

mrender

By mrender,
in Ultimaker 3D printers

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MobyDisk

MobyDisk 3

Posted
Posted · Newer model S5 screen goes black and unresponsive

Another occurrence.  Overnight print, had a feed error, fixed that this morning, came home ~10.5 hours later to a finished print and a black screen.  Is there continuing value in me posting logs?

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    CarloK

    CarloK 181

    Posted
    Posted · Newer model S5 screen goes black and unresponsive

    @MobyDisk My gut feeling is that you experience different errors. The problem where the screen goes unresponsive after a long period of inactivity has been reported by other people as well and is a bug that we are investigating.

     

    Then, the problem with the printer freezing when moving the printer is different. Here, in the log files I see no new entries after the freeze and a very rapid printer reboot. I'd suspect an external power plug is loose or had a bad connection and interrupted the power supply when the printer was moved.

     

    Posting new logs has no extra value at the moment. Thanks for your efforts. It's now up to my colleagues to find the bug.

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