Jump to content

Printer Head Crash ! does anyone have link to part manual


Recommended Posts

Posted · Printer Head Crash ! does anyone have link to part manual

Our s5 has been busy printing 24 hours a day for months now without an issue but yesterday had a meltdown !

I arrived at the machine to see it banging its head against the print plate repeatedly !

Turns out the nozzle had somehow got blocked and the plastic was dispensing under the cover and eventually forced the front cover down and then this caught on the print baseplate.


This has raised a few questions -

- if the printer could see it was not getting to the correct location to print why did it keep printing material ?

- If the printer could see it was not getting to the correct location why did it not stop instead of just repeatedly banging its own head into the base plate ?

- Is there anywhere i can get an exploded parts view as o need a couple of new parts



2022-01-01 16.29.07.jpg

  • Link to post
    Share on other sites

    Posted · Printer Head Crash ! does anyone have link to part manual

    Sorry to hear that you got a flooded head.


    To answer your questions:

    There is no check if the printer is in the correct position, so he cannot detect if the location. The printer knows its position from the initial homing, and from there he just "counts" the steps in each direction. If he missed some steps, it will not recognized by the printer.


    There is no public service manual or part list, but your reseller has everything you need. Just give him a call.

  • Link to post
    Share on other sites

    Posted · Printer Head Crash ! does anyone have link to part manual

    Hi Smithy - thanks for the reply - I find it hard to believe that the machine does not know it has hit an obstacle - the behaviour seemed to indicate that the motors hit some sort of "overcurrent" and then went back. Anyway I hope Ultimaker can consider this failure mode and work out some protection for this. We have 3 machines and we are printing part for sale and promote Ultimaker on out Youtube channel ( with 100K subscribers )


    Its a real shame Ultimaker do not publish the diagrams and part numbers of the machine so people can quickly and easily fix them.... especially with the "right to repair" social movement.


  • Link to post
    Share on other sites

    Posted · Printer Head Crash ! does anyone have link to part manual

    A flooded head usually happens when the part came loose and the print head drags the part around the build plate. A worn out silicon nozzle cover is also not much helpful in such a situation, so check them regularly and replace a damaged one.


    I haven't read the whole article you are referring to, but all spare parts are available to buy and you are also allowed to replace these parts. Just a repair manual is not available for the public.


    And I cannot say ff this behavior is complying or not the right to repair law, I don't work for Ultimaker, so I can just give you technical hints and give you best practices from an user point of view.

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • 🎄✨ Thingiverse Tree Ornament Challenge! ✨🎄
        We've been running a Tree Ornament Challenge with a chance to win an UltiMaker S3 or colorFabb filament.
        Design a 3D printable tree ornament and join our festive challenge on Thingiverse. 🎁✨

        📆 Submission Deadline: December 22
        🏷️Tag your designs with Holidays2023

        Click here to join and check out the over 300 other amazing designs

        How to Enter
        Design an Ornament
        Create a 3D printable tree ornament that captures the magic of the winter season. Think snowflakes, sleighs, reindeer, cozy mittens, or anything that embodies the joy of the holidays. Upload to Thingiverse
        Share your masterpiece on Thingiverse and add the tag Holidays2023. Don't forget to include a captivating description and images that showcase your design from different angles. Submit by December 22
        All entries must be submitted by December 22nd to be eligible for consideration.
          Entering a new design
        Entering an existing design
        Winning designs should:
        Be original Creations
        Your designs should be original works, avoiding the use of others' intellectual property without permission. Include STL Files
        Each submission must include at least one STL file for 3D printing. Showcase a Completed Print
        Provide at least one photograph featuring a completed print of your design. Include Documentation
        Share the creative journey! Include documentation of your design process, giving us a peek behind the scenes. For example, show a screenshot of the model in your design program. Use the Tag Holidays2023.
        Use this tag to ensure your entry is counted in the Tree Ornament Challenge. Be submitted after October 1st, 2023
        Ensure your design was uploaded to Thingiverse after October 1st, 2023. Adhere to Submission Guidelines and Terms of Service
        Make sure your submission aligns with our guidelines and Thingiverse's Terms of Service.  
        Good luck 🎉
        • 1 reply
      • S-Line Firmware 8.3.0 was released Nov. 20th on the "Latest" firmware branch.
        (Sorry, was out of office when this released)

        This update is for...
        All UltiMaker S series  
        New features
        Temperature status. During print preparation, the temperatures of the print cores and build plate will be shown on the display. This gives a better indication of the progress and remaining wait time. Save log files in paused state. It is now possible to save the printer's log files to USB if the currently active print job is paused. Previously, the Dump logs to USB option was only enabled if the printer was in idle state. Confirm print removal via Digital Factory. If the printer is connected to the Digital Factory, it is now possible to confirm the removal of a previous print job via the Digital Factory interface. This is useful in situations where the build plate is clear, but the operator forgot to select Confirm removal on the printer’s display. Visit this page for more information about this feature.
          • Like
        • 0 replies
      • Ultimaker Cura 5.6 stable released
        Cura now supports Method series printers!
        A year after the merger of Ultimaker and MakerBotQQ, we have unlocked the ability for users of our Method series printers to slice files using UltiMaker Cura. As of this release, users can find profiles for our Method and Method XL printers, as well as material profiles for ABS-R, ABS-CF, and RapidRinse. Meaning it’s now possible to use either Cura or the existing cloud-slicing software CloudPrint when printing with these printers or materials
        • 12 replies
    • Create New...