Jump to content

Brand New Ultimaker S5 is booting as an S3 model


Recommended Posts

Posted · Brand New Ultimaker S5 is booting as an S3 model

Hi Guys, 


I have just purchased a new UMS5 and when i turn it on it shows the S3 logo. When I visit the about printer setting, it shows as a S3 printer.


Would someone be able to take me through rebooting the machine with the S5 software please?



  • Link to post
    Share on other sites

    Posted · Brand New Ultimaker S5 is booting as an S3 model

    Looks like a mainboard was wrongly provisioned: https://support.ultimaker.com/hc/en-us/articles/360014266440

    It should be able to cure that with a firmware recovery: https://support.ultimaker.com/hc/en-us/articles/360019088780

    If you don't feel comfortable to do this by yourself, please contact the reseller.

    You also might want to give a feedback through the Ultimaker support system; this will help for QC.

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • UltiMaker Cura 5.8 beta released
        Another Cura release has arrived and in this 5.8 beta release, the focus is on improving Z seams, as well as completing support for the full Method series of printers by introducing a profile for the UltiMaker Method.
          • Like
        • 1 reply
      • Introducing the UltiMaker Factor 4
        We are happy to announce the next evolution in the UltiMaker 3D printer lineup: the UltiMaker Factor 4 industrial-grade 3D printer, designed to take manufacturing to new levels of efficiency and reliability. Factor 4 is an end-to-end 3D printing solution for light industrial applications
          • Thanks
          • Like
        • 3 replies
    • Create New...