Jump to content

Ultimaker S5 Can Not be Connected to Digital Factory


Recommended Posts

Posted · Ultimaker S5 Can Not be Connected to Digital Factory


When I press the 'connect' option on screen of Ultimaker S5, it stays non-responsive (images attached). The printer is connected to the guest_network within our corporate facility and I already tried after resetting the Digital Factory. Nothing worked. Any help to solve the problem?


MicrosoftTeams-image (1).png

  • Link to post
    Share on other sites

    Posted · Ultimaker S5 Can Not be Connected to Digital Factory

    Hey @motuhin18,


    Welcome to the Ultimaker Community! 🎉


    I think I've seen your issue before.
    Brace yourself for some boring advice 🙄

    How long has your printer been turned on? 
    It might help to turn off your printer, turn it back on and intent to make this the first thing you do when everything is booted up.

    You have to be a little patient but if it takes more than 10 seconds something else is wrong. 
    If you are still stuck, do you mind sharing some fresh logs with us? 
    Instructions can be found here:  https://support.ultimaker.com/hc/en-us/articles/360015583819-Save-log-files-to-USB

    Good luck! 🤞

  • Link to post
    Share on other sites

    Create an account or sign in to comment

    You need to be a member in order to leave a comment

    Create an account

    Sign up for a new account in our community. It's easy!

    Register a new account

    Sign in

    Already have an account? Sign in here.

    Sign In Now
    • Our picks

      • UltiMaker Cura 5.8 beta released
        Another Cura release has arrived and in this 5.8 beta release, the focus is on improving Z seams, as well as completing support for the full Method series of printers by introducing a profile for the UltiMaker Method.
          • Like
        • 1 reply
      • Introducing the UltiMaker Factor 4
        We are happy to announce the next evolution in the UltiMaker 3D printer lineup: the UltiMaker Factor 4 industrial-grade 3D printer, designed to take manufacturing to new levels of efficiency and reliability. Factor 4 is an end-to-end 3D printing solution for light industrial applications
          • Thanks
          • Like
        • 3 replies
    • Create New...