Ultimaker 3 EX - Camera not working

[Damien55 0]

Hi,

 

I am curently using an Ultimaker 3 EX at home and I have an issue with the camera not working (I don't know if it ever worked, the people who used it before me don't know if it worked). 

I installed the latest firmware, tried putting the printer on a DMZ in my router, I tried with LAN and Wifi and all I get is a black screen.

 

Is there a way to debug the issue?

 

 

UM3logs.zip

[IRobertI 517]

To see if the camera is working you can try going directly to the stream (you must be connected to the same network as your printer):

http://IP_OF_YOUR_PRINTER:8080/?action=stream

 

Usually this gets around any software issues causing you to not see the camera. So if the image is still black here it's likely that the camera is broken.

[Damien55 0]

 

2 minutes ago, IRobertI said:

To see if the camera is working you can try going directly to the stream (you must be connected to the same network as your printer):

http://IP_OF_YOUR_PRINTER:8080/?action=stream

 

Usually this gets around any software issues causing you to not see the camera. So if the image is still black here it's likely that the camera is broken.

 

Hi,  Thanks for the reply. I also tried this a few times and it doesn't work. I just get a black page and the loading icon keeps spinning in chrome. I opened the logs but unfortunately I don't understand much of it..