Newly arrived Ultimaker 2 question

[tomachan 0]

Hi,

I've received a Ultimaker 2 recently and following 2 abnormal symptoms have been spotted.

1. A loose belt? i've captured a video to show, you may see the left belt is much loose than the right one.

Video: https://drive.google.com/file/d/0B4TL0SoPNIjVMkdwUDIzRjRLOU0/edit?usp=sharing

2. Built-in LED light can't be turned on, seems the power cable hasn't been ion well, as it turn on immediately when i press on the connecting point.

Thanks and looking for your advice and sharing.

Toma

 

[gadgetfreak 7]

Hmm...there are tensioning springs inside the slider blocks that should automatically tension the belts.

I haven't seen anyone else have problems with these yet, but there are so many new posts every day now so who knows.

Please contact Ultimaker support and let us know what they say.

About the LED strips, yes that is a bit worrying. I wonder whether using a heat gun with care locally at the solder joint might do the trick? Or of course touch up with a soldering iron manually.

But you should contact support about this as well.

Good luck.

 

[IRobertI 516]

For the belt problem I would try loosening the set screw of one of the pullies that the belt runs over so that the tension can equalize and then re-tighten the screw.

 

[ritzenthaler-fabrice 0]

Hello, I contact support for Ultimaker problem température.Pas yet réponse.Pouvez you help me

Gallery 3889

 

[tomachan 0]

Thanks for your sharing and i'll contact Ultimaker team for further advice. Thanks again.

 

[illuminarti 18]

Yes, just loosen one of the pulleys that belt goes around, so that the tension can equalize between the two halves of the belt.

(Then tighten it back up, very tightly).