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Newly arrived Ultimaker 2 question

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I've received a Ultimaker 2 recently and following 2 abnormal symptoms have been spotted.

1. A loose belt? i've captured a video to show, you may see the left belt is much loose than the right one.

Video: https://drive.google.com/file/d/0B4TL0SoPNIjVMkdwUDIzRjRLOU0/edit?usp=sharing

2. Built-in LED light can't be turned on, seems the power cable hasn't been ion well, as it turn on immediately when i press on the connecting point.

Thanks and looking for your advice and sharing.



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Hmm...there are tensioning springs inside the slider blocks that should automatically tension the belts.

I haven't seen anyone else have problems with these yet, but there are so many new posts every day now so who knows.

Please contact Ultimaker support and let us know what they say.

About the LED strips, yes that is a bit worrying. I wonder whether using a heat gun with care locally at the solder joint might do the trick? Or of course touch up with a soldering iron manually.

But you should contact support about this as well.

Good luck.


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