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Material 2 Feeder Motor not working

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Posted · Material 2 Feeder Motor not working

We have a s5 and I am attempting to load PVA into the Material 2 feed but as I progress through the load steps, the motor does not spin when it attempts to feed. I have taken the cover off the feed assembly to verify the feeder wheels do not spin. We have not used the material 2 feeder on this printer. I have 2 other s5's running 2 materials as I write this. On problem printer, Material 1 loads fine. 


Is there a reason this motor would stop working? I have other s5's...would swapping motors be an option? Should I purchase a new motor? Is there a different error I am missing? 


218252 Ultimaker S5 R2

Firmware: 5.5.12-20200226



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    Posted · Material 2 Feeder Motor not working

    Well.. 5.5.x is incredibly old firmware..
    There has been.. actually an uncountable number of updates to the firmware since that version number in relation to this issue and the cause of it..

    I would recommend swapping motors (and cables) to verify if it still does not work.
    If it does not work after those tests, you will need a new mainboard because the stepper driver has died.

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