UM1 Shipping Schedule?

[andrea 0]

I called the service line on monday, they informed me that my UM1 Kit should be sent at the end of may. 2-4 weeks instead of 1-3 days as stated in the email !

The long waiting times don't sound very encouraging.. :-|

 

Welcome in the group, it's 10 weeks I'm waiting (almost 3 months) and still no sign of my order. Be ready to a long wait.

Andrea

 

[oscar-santana 0]

SandervG,

I'm still waiting a response !

Oscar Santana.

Posted 16 May 2014 - 04:38 PM

Sander vG,

My order is : #R565862286

Thank you!

Oscar.

[andrea 0]

I'm still waiting a response me too!

(Order: R384821534)

Andrea

 

[SandervG 1,521]

Hi Oscar and Andra,

Thank you both for your message.

Sorry I did't reply earlier.

Today I was told that we have another big batch coming up next week, and I will make sure your

orders are included so you should have them soon.

My apologies for the inconvenience, I understand it has been a long wait.

Soon your 3D Print experience can begin and you can fully enjoy the benefits of the Ultimaker Original!

If you have any further questions, please feel free to ask.

 

[luick-kern 0]

I was order a Ultimaker Orginal assemble kit, but the e-mail said that "Ultimaker 2 has a lead time of 8-10 weeks"? Is't my Ultimaker free Upgrade to V2 or my UM assemble kit had delay lead time rom 2-4 weeks to 8-10 weeks?

 

[SandervG 1,521]

Hi Luick,

My best guess is that it was additional information.

Could you send me your ordernumber so I can look into your details?

Thank you!

 

[luick-kern 0]

ops.! yah.. this is my order number. 880657878

 

[SandervG 1,521]

Hi Luick,

Thank you for your ordernumber.

I see you have ordered the Ultimaker Original Kit.

However a notification is added which requires some attention.

I will look into it and let you know about the status of your order.

Did you have any problems with the payment or during the ordering-proces?

You may reply through a DM.

Thank you for your time!

 

[luick-kern 0]

I don't have problem with the payment. The support ultimaker also replay me a massage for receive the payment.

Replay through DM. What is DM?

[gr5 2,170]

DM=Direct Message

To do a DM click here:

http://umforum.ultimaker.com/index.php?/user/423-sandervg/

Then click on "send me a message".

 

[luick-kern 0]

Dear SandervG,

Did you get any status on my order yet?

Did ultimaker co. Get the payment?

I had sen the payment detail to DM. It is from Paypal.

 

[oscar-santana 0]

Hi Oscar and Andra,

Thank you both for your message.

Sorry I did't reply earlier.

Today I was told that we have another big batch coming up next week, and I will make sure your

orders are included so you should have them soon.

My apologies for the inconvenience, I understand it has been a long wait.

Soon your 3D Print experience can begin and you can fully enjoy the benefits of the Ultimaker Original!

If you have any further questions, please feel free to ask.

 

Still waiting...

 

[oscar-santana 0]

Finally, I've received my second UM1 (I've bought the first a year ago...).

I "only" waited for 10 weeks...

Well... I wish this great company could resolve these problems that have originated so many inconvenients on their customers.

[Daid 306]

Well... I wish this great company could resolve these problems that have originated so many inconvenients on their customers.

 

We're working on it.

Bit of background information. The delivery of the timing-belts for the UM1 where severely delayed. Problems like this suck, and I've heard things about making sure we have 2 suppliers for each part in the future.

It was delayed pretty much up to the point where we considered putting the UM2 belts and pulleys into it. (which would result in a different X/Y steps-per-mm)

("Heard in the hallway" information, no claims can be made on this information. I normally deal with things you cannot touch)

 

[oscar-santana 0]

We're working on it.

Bit of background information. The delivery of the timing-belts for the UM1 where severely delayed. Problems like this suck, and I've heard things about making sure we have 2 suppliers for each part in the future.

It was delayed pretty much up to the point where we considered putting the UM2 belts and pulleys into it. (which would result in a different X/Y steps-per-mm)

("Heard in the hallway" information, no claims can be made on this information. I normally deal with things you cannot touch)

 

Hi, Daid,

It's an honnour speak with you!

I think ULTIMAKER should manage better the communication with the customers.

We can understand logistical/technical reasons as you expose here: We can't understand the total lack of information.

Anyway, we all must go ahead!

Furthermore, I wish to congratulate you on the development of CURA and the successive versions.

Really, it is a great work!!!

Best regards,

Oscar Santana.

 

[luick-kern 0]

order number 880657878

this is luick again. where is my order? is the order ready to send or it had send?

 

[luick-kern 0]

SandervG

Please help me check on my order. Please.

[anon4321 16]

It would be best for you to use the forum's personal messenger to message Sander so he is sure to see your request.

His address is the same as his forum user name, SanderVG

Make sure you include your order number.

He has helped me with a few orders when I have used the messenger here. Note that sometimes the messenger is refered to as a DM or direct message.