To check the Olimex containing the correct model number: go into the maintenance menu and then the 'About this printer' screen. On the 3rd line it says "hardware type-id". For an UM3 that's 9066 or for an UM3-Extended it is 9511.
To check the Olimex containing the correct model number: go into the maintenance menu and then the 'About this printer' screen. On the 3rd line it says "hardware type-id". For an UM3 that's 9066 or for an UM3-Extended it is 9511.
There is a way to switch the Olimex to the other type but it's not trivial. You might want to ask ultimaker support for help in doing this or you could ship it back.
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Dustin 160
Sounds like your running a olimex for a UM3 not UM3 Extended.
https://support.ultimaker.com/s/article/1667417403337
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