Jump to content
Sign in to follow this  
neredera

UM2 - Broken Nozzle - UM Support

Recommended Posts

Posted · UM2 - Broken Nozzle - UM Support

Hi

What is the best way to contact Ultimaker?

I've broken the nozzle of my Ultimaker 2 accidentially while trying to clean it (it is now a 1.5mm nozzle...) as it was clogged after standing some time hot with ABS.

 

So, I need a new nozzle/hotend.

I've created a ticket on http://support.ultimaker.com/%204%20days%20ago,%20but%20got%20no%20answer.

There are no replacements parts for the UM2 in the shop, so I cannot directly order it.

Regards

Neredera

 

Share this post


Link to post
Share on other sites
Posted · UM2 - Broken Nozzle - UM Support

Hi Neredera,

If you can send me a PM with your email I will redirect you to my colleague of technical support.

Sending an email to support @ ultimaker.com should be the proper path to follow.

When have you submitted the ticket?

Thank you for your time,

 

Share this post


Link to post
Share on other sites
Posted · UM2 - Broken Nozzle - UM Support

Hi

Thank you.

I got some answers, but I was still not able to order a new nozzle.

Is there any way to accelerate the process (Ticket #XJC-351-28363)?

Regards

Neredera

 

Share this post


Link to post
Share on other sites
Posted · UM2 - Broken Nozzle - UM Support

In the post above, click on sander's picture and send him a message that way which will send him an email.

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

  • Our picks

    • Ultimaker Cura 4.0 | Stable available!
      Ultimaker Cura 4.0 is mainly focused on the improved user interface and cloud integration.
      As always, we want to collect your user feedback for this release. If there are any improvements you can think of, feel free to mention it here and help us to shape the next release.
      • 19 replies
×
×
  • Create New...

Important Information

Welcome to the Ultimaker Community of 3D printing experts. Visit the following links to read more about our Terms of Use or our Privacy Policy. Thank you!