PET CF not recognized in S5 material station

[UltimakerTiny 0]

Material Station is not recognizing PET CF, it comes up "Unknown".  I've tried to load it into different bins, moved it closer to the left to recognize the tag.  I've used the "Sync with Printers" option in Cura to sync the PET CF material using both the USB and Digital Factory.  I can't manually override the PET CF on the printer because Cura says "This cannot be overridden" and won't let the print job run.  Any other suggestions?

[fbrc8-erin 316]

What version of the firmware is on your printer? If it's an older version, it may not know about the PETCF. It's a fairly recent material.

[UltimakerTiny 0]

2 hours ago, fbrc8-erin said:

What version of the firmware is on your printer? If it's an older version, it may not know about the PETCF. It's a fairly recent material.

8.3.1 (Latest), Cura is 5.7.0.

[UltimakerTiny 0]

Here is the error message in Digital Factory.  It won't recognize the material and it won't let me override.

[UltimakerTiny 0]

I synced the materials in Cura using Digital Factory so it should be installed but I don't know if there is any way to verify that through the printer settings.

[UltimakerTiny 0]

This is the material.

[UltimakerTiny 0]

This is the error on the printer.

[fbrc8-erin 316]

If the NFC tag isn't reading, click on the yellow Uknown icon and you can select the material from the menu. 

[UltimakerTiny 0]

8 hours ago, fbrc8-erin said:

If the NFC tag isn't reading, click on the yellow Uknown icon and you can select the material from the menu. 

As you stated, you can select the material from the menu, which I did, allowing you to change it, and I did.  Problem is, if you do this, it's considered an "override". Cura has a "safety check" that then prevents you from printing your override.

[Dustin 193]

Unfortunately, UltiMaker does not provide direct support via the Community.

Please contact UltiMaker Support directly for help with this issue.

here: https://support.ultimaker.com/s/contactsupport