Ultimaker S3 bed levelling error

[DrBwts 1]

Ultimaker S3 bed levelling error everytime.

 

Firmware 8.2.0

Has been printing with no issues for years. This morning I take an over night print off to set up todays print & it just keeps throwing the bed levelling error.

 

Things I've tried:

 

- checked nozzles - no blockages

- checked print core head connector - firmly in place, no print head connection errors

- changed fliament

- clean print plate, a few times

- manual levelling

- Active level sensor test: noise level 1.29

- reset to factory settings

Still the error persists. Any pointers much appreciated. I was on a time crtitical job but have now had to cancel it 😞

Edited August 1 by DrBwts
typos & more info

[Dustin 175]

Unfortunately, UltiMaker does not provide direct support via the Community.

Please contact UltiMaker Support directly for help with this issue.

here: https://support.ultimaker.com/s/contactsupport

 

[DrBwts 1]

On 8/1/2024 at 4:41 PM, Dustin said:

Unfortunately, UltiMaker does not provide direct support via the Community.

Please contact UltiMaker Support directly for help with this issue.

here: https://support.ultimaker.com/s/contactsupport

 

I have sent in a support request but so far no reply

[Dustin 175]

On 8/3/2024 at 9:42 AM, DrBwts said:

I have sent in a support request but so far no reply

based on your post time-stamp it was a weekend.
Support is weekdays and operation hours is business hours based on various regions across the globe

They should get back to you soon