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Parts for UM2 issue - not available


eldrick
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Posted · Parts for UM2 issue - not available

I need a printbed for my Ultimaker 2, but when I inquired by opening a ticket, what I got back was "Unfortunately the printbed is at this moment not available in our shop."

While I understand that Ultimaker needs to use their parts for new machine manufacture, you can't just ignore the needs of existing customers, especially new ones.

Is this just an issue that there are No printbeds in the shop and waiting for a manufacturer, or has the firm just not stepped up to the parts supply issue?

How and when can I expect to be able to order a replacement printbed?

 

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    Posted · Parts for UM2 issue - not available

    Hi EldRick,

    Do you need a new glass plate, a new heated bed or an entirely new Z-stage?

    Of course in no situation our existing customers should be disadvantaged, new or old ones.

    (I prefer that no one gets disadvantaged actually..)

    If you could let me know what you need I can see what we can do for you.

    I think perhaps there is a mis communication.

    Looking forward hearing from you!

     

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    Posted · Parts for UM2 issue - not available

    Thanks, I just need to buy a glass printbed plate.

    Waiting for cool down and heat up takes a significant amount of machine time unless a second plate is available. And, of course, they occasionally break, and I don't want to be blown out of the water with no backup if I drop one and break it.

     

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    Posted · Parts for UM2 issue - not available

    Hi there, you should be able to find a glass plate that fits the dimensions either from one of the many reprap shops around or a glass/window shop somewhere, probably much cheaper than from ultimaker too

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